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A year of digital employee One year after Simplifai’s digital employee, “Sødde” started working for Claims Link, it has revolutionized their customer service and archiving. The transformation began with Claims Link, continues to insurance and other industries in Norway, and the global market soon after. Last week was a year since our first digital employee,...

The right tool for the right task, acquiring the right bot for the job Chatbot took the world by storm, but it doesn’t solve everything. Email communication is here to stay, and an Emailbot is needed for email processing automation There was an old saying: If all you have is a hammer, everything looks like...

Simplifai Chatbot Now Available on Microsoft AppSource Simplifai announced the availability of its second-generation chatbot powered by Microsoft Azure on Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions. Simplifai AS, an Oslo-based scale-up company developing off-the-shelf work process automation solutions, announced today that its Simplifai Chatbot solution is now available in Microsoft AppSource....

Simplifai launch automatic language training Simplifai’s product strategy has 3 main focuses: To offer a language engine that provides accurate responses and minimizes training efforts for our partners and customers and allows easy integration to any back-office system.  . This new product update launched this week, reduces training time significantly, improves dashboard functionality, and offers...

Launching the first Emailbot in the Nordics The launch of the Emailbot training interface will change the game of AI in customer service — forever. After over a year of research and development, we have finally cracked the code to build a tool so simple most people can use it. A tool yet powerful enough...

How is the Digital Employee, Sødde doing at work? Our Digital Employee, Sødde, has been employed at Claims Link for nine months. By taking care of first-line support customer service and emails, Sødde has now reached a Senior position. Once a year, the company runs an employee performance interview, and being a robot is not...

End of Year Reflection Christmas is here once again, and as we are standing in front of a whole new decade, we reflect on the year(s) that have passed. And with hopes, dreams, and ambitions, we try to look and plan for what the next one will bring. Simplifai has now entered the scale-up phase...

New CEO at India Office: Vasim Shaikh We are happy to announce Vasim Shaikh as the new CEO of Simplifai in India. Since Simplifai was established in India in early 2018, Vasim has been leading the day-to-day operations. Her valuable experience, dedication, and personal qualities have been key to our successful deliveries over the last...

Claims Link on-boards their first digital employee Claims Link improves their customer service and increases productivity by taking in “Sødde”, their first Digital Employee, which today had its first day on the job as an assistant in the customer service team. Claims Link, a Nordic, independent claims settlement company, has a clear strategy for growth...