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Simplifai launch automatic language training Simplifai’s product strategy has 3 main focuses: To offer a language engine that provides accurate responses and minimizes training efforts for our partners and customers and allows easy integration to any back-office system.  . This new product update launched this week, reduces training time significantly, improves dashboard functionality, and offers...

Launching the first Emailbot in the Nordics The launch of the Emailbot training interface will change the game of AI in customer service — forever. After over a year of research and development, we have finally cracked the code to build a tool so simple most people can use it. A tool yet powerful enough...

How is the Digital Employee, Sødde doing at work? Our Digital Employee, Sødde, has been employed at Claims Link for nine months. By taking care of first-line support customer service and emails, Sødde has now reached a Senior position. Once a year, the company runs an employee performance interview, and being a robot is not...

End of Year Reflection Christmas is here once again, and as we are standing in front of a whole new decade, we reflect on the year(s) that have passed. And with hopes, dreams, and ambitions, we try to look and plan for what the next one will bring. Simplifai has now entered the scale-up phase...

New CEO at India Office: Vasim Shaikh We are happy to announce Vasim Shaikh as the new CEO of Simplifai in India. Since Simplifai was established in India in early 2018, Vasim has been leading the day-to-day operations. Her valuable experience, dedication, and personal qualities have been key to our successful deliveries over the last...

Claims Link on-boards their first digital employee Claims Link improves their customer service and increases productivity by taking in “Sødde”, their first Digital Employee, which today had its first day on the job as an assistant in the customer service team. Claims Link, a Nordic, independent claims settlement company, has a clear strategy for growth...

“Ella” has been launched Nelfo strengthens their member support through chatbot from Simplifai. The national association Nelfo in NHO has now launched the chatbot “Ella”. With a member group of around 1600 companies that are in continuous change, it has been important for Nelfo to reach their members through new channels. Ella makes it possible...