AI: The Future of Customer Experience
Stay relevant to the changing needs of your customers with our state-of-the-art AI solution.
Each second a customer waits, you risk losing them. A response isn’t just to be fast, but the resolution and updates need to be precise.
Our uniquely designed solutions understand human communication to provide accurate responses within seconds – leaving customers feeling heard and appreciated.
- Enhances customer experience
- Minimizes friction and human intervention
- Provide competitive advantage
- Reduces the first response time significantly
- Provides end-to-end resolution
Survey: Nearly half of all customers (46%) expect companies to respond faster than 4 hours. While 12% expect a response within 15 minutes or less. [1]
We deliver business value
Gartner: By 2025, customer service organizations that use AI-enabled knowledge automation will achieve 90% first contact resolution. [2]
Leverage our customer service solution to:
- Reduce first response time from hours to a few seconds leading to increased customer trust.
- Enhance customer experience with fast, simple, and satisfying resolutions.
- Add capacity to the support team to handle peak seasons and complex cases.
- 24/7 availability and productivity to process large volumes of queries quickly and accurately.
- Lower employee burden and creates work satisfaction to reduce churn.
- Empower human resources by allowing them to perform value-addition critical tasks.
Align your strategic imperative with our AI solution for continuous business growth
More than 350% of ROI is projected in the next three years
SpareBank 1 SR-Bank is the second largest Norwegian bank with a customer base of 350,000+. They aim to become a leading financial group with the most customer-centric banking operations. Their key challenges were:
- Increasing volumes of emails and free text
- Growing customer expectations
- Increasing operational cost
Out of the box integration with your existing systems
We adhere to the best-in-class privacy and security protocols
We offer state-of-the-art, GDPR and ISO/IEC 27001:2013 compliant AI solutions. We respect user’s privacy and prioritize data protection right from design to development following the Secured Software Development Cycle (SSDLC) approach. Our transparent, enterprise-ready AI solutions empower customers with data control and clear usage purposes.
Customer Feedback
SR-Bank works continuously to streamline internal processes to create better customer experiences. We see great potential for streamlining back-office operations through collaboration with Simplifai. There is also a potential for synergy effects between Simplifai and companies in the Finstart Nordic portfolio.
Fair Collection continuously looks for effective ways to make both the settlement processes more effective, and the customer experience better. Simplifai’s ability to handle free text with use of Artificial Intelligence is market leading and helps us to achieve a seamless combination between digital effectiveness and human expertise and sensitivity
Our Digital Employee was welcomed in the customer-service department because it performs a lot of repetitive, tedious tasks that few will miss. At Claims Link, it was met with standing applause and cake.
The AI solution from Simplifai will be the next step for us through its capability to read and interpret unstructured ‘free’ text in emails and several other formats of documents where RPA has limitations.
With the help of Digital Employees, Nh1816 Verzekeringen can organize the claims process more intelligently allowing employees to spend less time manually processing documents and e-mails.
We are looking forward to further utilize new tools and technologies. The agreement with Simplifai is yet another step on our journey to provide solutions and products that are cost-effective and provide a good customer experience.
Achieving a smoother and more effective handling of cases is key to strengthen our customer satisfaction rate, and helps us lower our operational costs.
I must admit that I’m positively surprised by the results. It was delivered as promised (and more) in a very short amount of time. The goal was to achieve a 70% automation grade, and we achieved way more.
