Elevate  Expand Retain 

Is your response time too slow and your costs too high? Discover how we help businesses with the changing needs of customers, through our state-of-the-art AI Automation solution. 

Empower customer relations with AI

Each second a customer waits you risk losing them. It’s not just about rapid response but accuracy and resolution too. 

Businesses suffer because of the inability of traditional customer service systems to efficiently manage and process inquiries, leading to delays and inaccuracies. Leverage our solutions that decipher human communication, offering precise responses in mere seconds, making every customer feel valued. We offer: 

  • Tailored experiences  
  • Automation of written communication  
  • Quick resolution of issues    

Survey: 46% of customers want a response in under 4 hours. For 12%, it’s within 15 minutes. Where does your business stand?[1]

We solve:  

Improve customer service for seamless experience.  

We help businesses elevate customer satisfaction with state-of-the-art AI solutions and help reduce customer churn. 

Improve customer service for seamless experience.  

We help businesses elevate customer satisfaction with state-of-the-art AI solutions and help reduce customer churn. 

  • Struggling to resolve growing customer queries?  Our solution reduces backlog and improves satisfaction.  
  • Unhappy customers due to high response time? Shift to Simplifai AI Automation for
    lightning-fast responses. 
  • Low Employee Efficiency? High Churn? Our AI streamlines tasks, freeing up staff for higher-value work. 

Feeling the pressure of growing customer demands? We’ve got the solution.


Boost in customer support capabilities

Our scalable solution directly tackles slow response times and limited resources, ensuring rapid growth in end-to-end customer assistance capabilities. 


Reduction in operational expenditure

Spending heavily on customer experience management? Now you can automate routine tasks to efficiently manage costs and address high operational expenditure due to manual processes.     


Increased customer satisfaction

Our platform processes large volumes of queries with accuracy and speed, addressing the fundamental problem of customer dissatisfaction due to delayed or incorrect responses. 

Embrace holistic automation and converse seamlessly with customers

From understanding the pitfalls of delaying automation to embracing a 360° holistic approach, this e-Book paves the way for next-level customer interaction.

Leverage our customer service solution to: 

  • Reduce first response time from hours to a few seconds leading to increased customer trust
  • Enhance customer experience with fast, simple, and satisfying resolutions
  • Add capacity to the support team to handle peak seasons and complex cases
  • 24/7 availability and productivity to process large volumes of queries quickly and accurately
  • Lower employee burden and creates work satisfaction to reduce churn.
  • Empower human resources by allowing them to perform value-addition critical tasks
  • Get better insights from customer data to capture new business opportunities

Elevate your growth trajectory by aligning with our AI solution  

Projected 350% ROI in 3 years. How? 

Meet SpareBank 1 SR-Bank.

They faced:  

  • A flood of emails and texts
  • Skyrocketing customer expectations
  • Surging operational costs 

The solution? You’ll want to read this.

Gartner: By 2025, customer service organizations that use AI-enabled knowledge automation will achieve 90% first contact resolution. Are you on track?   [2]

Out of the box integration with your existing systems 

We adhere to the best-in-class privacy and security protocols

We offer state-of-the-art, GDPR and ISO/IEC 27001:2013 compliant AI solutions. We respect user’s privacy and prioritize data protection right from design to development following the Secured Software Development Cycle (SSDLC) approach. Our transparent, enterprise-ready AI solutions empower customers with data control and clear usage purposes.  

Want to know more about our compliance commitment?

Customer Feedback

SR-Bank works continuously to streamline internal processes to create better customer experiences. We see great potential for streamlining back-office operations through collaboration with Simplifai. There is also a potential for synergy effects between Simplifai and companies in the Finstart Nordic portfolio.

Glenn Sæther VP Technology, Development and Business Processes, SR-Bank

The AI solution from Simplifai will be the next step for us through its capability to read and interpret unstructured ‘free’ text in emails and several other formats of documents where RPA has limitations.

Egon Scheers Director Operations, Van Ameyde Group

With the help of Digital Employees, Nh1816 Verzekeringen can organize the claims process more intelligently allowing employees to spend less time manually processing documents and e-mails.

Janwillem Swart Commercial Manager of Nh1816 Verzekeringen

We are looking forward to further utilize new tools and technologies. The agreement with Simplifai is yet another step on our journey to provide solutions and products that are cost-effective and provide a good customer experience.

Einar Storsul CIO at Landkreditt

Achieving a smoother and more effective handling of cases is key to strengthen our customer satisfaction rate, and helps us lower our operational costs.

Rolf Valle CTO at Knif Trygghet Forsikring AS

I must admit that I’m positively surprised by the results. It was delivered as promised (and more) in a very short amount of time. The goal was to achieve a 70% automation grade, and we achieved way more.

Thomas Dinhoff Pedersen CIO at Eika Insurance

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