Norway’s second-largest bank is on its way to building the most robust banking platform for a seamless customer experience.
SpareBank 1 SR-Bank is known for revolutionizing the modern banking experience within the Norwegian banking sector. Backed by a strong history and a solid position in the market, they aim to become a leading financial group in Norway with the most customer-centric banking operations.
The group has always been synonymous with tech and innovation to provide a more personalized customer experience than any big bank in the world. They were already one of the European financial institutions to integrate core banking services with artificial intelligence, which helped them emerge as a leader in intelligent virtual banking.
So, the question is what made them onboard Simplifai in their journey to build the most robust banking platform? Let us find out.
A dire need to balance customer satisfaction with a rapidly expanding customer base
SpareBank 1 SR-Bank has a huge customer base of 350,000+ which includes both individuals and companies as customers and the number is increasing every year. Staying relevant to a diversified customer base is quite challenging. It requires understanding the customers’ needs and rising above customer expectations with the right strategy.
With their previous experience with automation technologies and growing business, they identified emails and free text as a crucial and never-dying form of communication to meet customer requirements. They received more than 420,000 email inquiries annually either from existing clients or as a new business opportunity. To maintain a profitable customer relationship, it became a necessity to onboard an automation solution that would help them to balance things efficiently.
Identifying Digital Employee as a value-driven asset
Manual handling of communications consisting of free text is not only time-consuming but also expensive. So, they started using certain automation tools to reduce the cost and high turn-around time involved in manual processing.
However, with an expanding customer base, growing volumes of written inquiries, and rising competition in the market the previous automation solution was not able to deliver the desired outcome.
SpareBank 1 SR-Bank needed a robust end-to-end automation solution to help them achieve their goal of becoming the most customer-centric bank while keeping their operating cost to the minimum. This is when they identified the potential value of having our Digital Employee solution comprising the Emailbot module onboarded in their organization.
To know more about how the solution works to establish end-to-end automation, download the use case.
Our Digital Employee is projected to deliver more than 350% of ROI in the next three years
The solution is currently live, and SpareBank 1 SR-Bank has projected an ROI of more than 350% in the next three years with the implementation of just the first two phases. And if the stats are to be believed, they will not only receive monetary benefits from the solution but also some soft gains that will help them to rise above customer expectations. This has sparked conversations regarding phase 3 and 4 implementations within no time that will further take the ROI to a next level.
Imagine having an employee who works 24/7 throughout the year with your human employees paving way for an augmented workforce. Isn’t it amazing? That’s Simplifai’s Digital Employee.
The Digital Employee (DE) is designed to work in a hybrid structure where companies can leverage the efficiency of the DE without compromising humanized customer relations.
Adding capacity to the team
Enables handling volume upsurge
Taking care of repetitive tasks
Allows employees to prioritize complex cases
Lowering high turnaround time
Leads to increased customer satisfaction
Round-the-clock availability
Helps in customer retention and acquisition
Imagine having an employee who works 24/7 throughout the year with your human employees paving way for an augmented workforce. Isn’t it amazing? That’s Simplifai’s Digital Employee.
The Digital Employee (DE) is designed to work in a hybrid structure where companies can leverage the efficiency of the DE without compromising humanized customer relations.
Adding capacity to the team
Enables handling volume upsurge
Taking care of repetitive tasks
Allows employees to prioritize complex cases
Lowering high turnaround time
Leads to increased customer satisfaction
Round-the-clock availability
Helps in customer retention and acquisition
Customer Testimonial
Want to know more?
Learn how our Digital Employees can provide end-to-end automation for your business processes.
