Drive efficiency, profitability & scalability

We have transformed several Insurance Companies across the globe to
become future ready with our state-of-art AI solutions.

We deliver business value 


Customer inquiries handled

Reduce manual handling of routine
customer queries by 80% leading to
increased customer experience and
employee satisfaction.


Capacity added to the customer
support team.

Add 400% capacity to the support team to handle peak seasons and complex tasks with increased efficiency and productivity.


Reduction in day-to-day operational cost.

Reduce operational cost by 50% leading to increased profitability and better use of resources for continuous business growth.

Build an efficient and secure platform with Simplifai

Scale with innovation

Best-in-class Compliance

Rise above customer expectation

Foster workforce satisfaction 

Hyper-automation use case prism for Insurance

Hyper-automation use case
prism for Insurance[1]

We have helped several Insurance organizations in adopting digital capabilities

  • Data-Entry Automatation
  • History-Driven Underwriting
  • Claims collaboration
  • E-mail processing
  • Payment Reconcilitation
  • AML / KYC Automatation

Source: Gartner, Hyperautomation Use-Case Prism for Insurance 2022, Laurie Shotton, Nicole Sturgill, 9 May 2022 

Harness the power of AI with end-to end automation technologies

Claims Handling 

Claims inquiries consume employee bandwidth and effort.  Accelerate the claims handling workflow with higher process accuracy and efficiency without upstaffing with AI. 

Document Processing  

Despite digitalization many customer transactions still require a vast number of documents. Our solution can process all customer documents securely and archive them for future reference.  

Email Processing  

Organizations receive thousands of email inquiries daily, often requiring 7-14 mins processing time each. With our solution you can lower the time to seconds, freeing the team to address complex cases.  

We are your strategic AI partner 

Simplifai empowers business leaders with advanced text-based Intelligent Process Automation. We revolutionize the way businesses handle written communication with our cutting-edge Natural Language Technology resulting in streamlined operations.  

Out of the box integration with your existing systems  

Download our e-Book on ‘Scope of Intelligent Automation in Insurance Industry’ for more insights.

80% of all customer inquiries handled automatically 

80% of all customer inquiries handled automatically  

Claims Link is an independent claims settlement company based out of Norway. The core operations for Claims Link Customer Success Center (CSC) involves processing insurance claims.   

The goals achieved by Claims Link were:  

  • Increased customer experience and efficient claims management  
  • Business scalability at lower cost   
  • Secure business operations when scaling  

Customers feedback

The AI solution from Simplifai will be the next step for us through its capability to read and interpret unstructured ‘free’ text in emails and several other formats of documents where RPA has limitations.

Egon Scheers Director Operations, Van Ameyde Group

With the help of Digital Employees, Nh1816 Verzekeringen can organize the claims process more intelligently allowing employees to spend less time manually processing documents and e-mails.

Janwillem Swart Commercial Manager of Nh1816 Verzekeringen

I must admit that I’m positively surprised by the results. It was delivered as promised (and more) in a very short amount of time. The goal was to achieve a 70% automation grade, and we achieved way more.

Thomas Dinhoff Pedersen CIO at Eika Insurance

Our Digital Employee was welcomed in the customer-service department because it performs a lot of repetitive, tedious tasks that few will miss. At Claims Link, it was met with standing applause and cake.

Mille Haslund Mellbye Nordic Head of Claims at Söderberg & Partners

Ready to accelerate your business growth? 

Source: Gartner, Hyperautomation Use-Case Prism for Insurance 2022, Laurie Shotton, Nicole Sturgill, 9 May 2022 
Disclaimer: Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designations. Gartner’s research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.