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Over the past few years, the Financial Services (FS) sector has witnessed a reduction in expenditure required for carrying out processes related to customer transactions. As more information is exchanged between channels, new data keeps accumulating.

At Simplifai we aim to make the work experience for employees more rewarding and motivating. With constant evolution occurring in Artificial Intelligence, it provides an exciting avenue for people to work in this field.

Simplifai and Upstream Works have formed a strategic partnership to bring advanced artificial intelligence (AI) and automation capabilities to Upstream Works' contact center clients globally to help increase operational efficiency and improve agent and customer experiences.

As Artificial Intelligence makes its foray into numerous industries, the Public Sector is one such industry where AI-based process automation solutions are being increasingly adopted.

As the world of technology expands, the awareness about data privacy and security is growing in the general population. Requirements from authorities, large corporates, and public sector buyers are getting stricter to stay aligned with changing public expectations.

We are excited to announce that the Simplifai has been ISO/IEC 27001:2013 certified and registered by Intertek – a UKAS Management Systems accredited body.

Artificial intelligence (AI) has made significant inroads in several industries. The Banking, Financial Services, and Insurance (BFSI) sector is no exception. From streamlining processes to providing personalized services, AI in BFSI is helping organizations to improve their operations and better serve their customers. In this blog post, we will look at some of the ways AI is transforming BFSI at a global level.

Responsible AI is the practice of designing, developing, and deploying AI with a good intention to empower employees and businesses. Whereas Ethical AI is the branch of ethics of technology that is specific to Artificial Intelligence systems. 

It becomes imperative to understand key aspects of building an AI-based ecosystem for businesses that have either taken the decision to adopt it or already have and require further support. This blog discusses some of these areas that companies should be aware of before building an AI-based ecosystem for business automation.