Digital Employees for Financial Services
AI for the future workforce
Digital Employees for the Financial Services
Financial Services companies around the world are moving towards AI and Intelligent Process Automation. Customer expectations are rising, and Financial Services companies can gain a competitive advantage by automating their customer support.
Digital Employees for Financial Services offer 24/7 support, and our solution can be customized to fit your needs in other departments. They are forging AI solutions such as Process Automation, Case Handling, Bot Advisory, Customer Validations, and much more. Digital Employees make it possible for businesses to scale their operations, improve service efficiency, and at the same time, cut costs.
Optimize internal processes
Efficient Case Handling
Why use Digital Employees?
Digital Employee is a flexible solution that can automate a variety of tasks, work in any system, and be customized for your specific needs.
They can automate the majority of tasks related to Customer Support, Credit Applications, and Debt Collection. For example, our Debt Collection Assistant has an average of 90% Automation Grade, and that number might get even higher as AI and machine-learning make our solutions smarter every day.
Customer Satisfaction
Team Motivation
Ready to Go in Weeks
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What can a Digital Employees do?
Financial Services companies receive a large volume of inquiries every day. A lot of these inquiries can be handled by Digital Employees saving them an enormous amount of time and resources. Automation can cut the customer service cost by 30-50% and decrease the average response time substantially.
For example, our Debt Collection Service Assistant can support and collaborate with your team. It can take care of inquiries from debtors related to invoices, postponements, objections, outstanding debt, receipt of payments, change of address, and more.
Handle Inquiries
Validate Customers
Coordinate Cases
Update internal systems
The work process
A Digital Employee can understand and analyze free-text in the form of chat, email or documents. With the help of the rules engine and training given, it can decide on the right action.
Receive inquiry
By chat, email or portal
Understand
Interpret inquiry. Analyze intent, extract information and classify
Make decision
Decide the course of action.
Forward or Reply
Ask for additional information, forward to other stakeholders or reply to sender
Examples of roles and tasks
In the below section, you can find some examples of roles and tasks performed by our Digital Employees. Our solution is based on modules and can be customized to fit your needs. Simplifai can help you identify the right process to automate, create a business case, and get you started.
Digital Employee solution can be leveraged by companies which include but not limited to Credit & Loan services, Professional Advisory, Treasury / Debt Instruments, Investment related services, stock markets, and much more.
Debt Collection Assistant
Debra
Included modules
Email Coordinator
Emma
Customer Service Agent
Carl
Junior Accountant
Alex
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