Digital Employees for Banking
AI for the future workforce
AI for the future workforce
AI and Intelligent Process Automation help banks gain a competitive advantage. With AI-driven automation, banks are leveraging machine capabilities to enhance operations, scale, and cut costs.
Digital Employees can automate parts of the customer service by handling account, loan, or card related inquiries, and help organize bank statements, property documents, salary slips, financial papers, and assist loan officers with documentation.
Digital Employee is a flexible solution that can automate a variety of tasks, work in any system, and be customized for your specific needs. They can help reduce time spent on routine tasks in the Front Office and Back Office by taking care of inquiries, sorting documents and update your systems.
For example, they can automate tasks related to loan applications. Our Credit Assistant has an average of 90% Automation Grade, and that number might get even higher as AI, and Machine Learning make our solutions smarter every day.
Our solution benefits customers, internal teams, and the company’s revenue.
A Digital Employee can understand and analyze free-text in the form of chat, email or documents. With the help of the rules engine and training given, it can decide on the right action.
By chat, email, or portal related to account, loan, or card
Interpret inquiry. Analyze intent, extract information and classify
Decide course of action. Example: guide customers through a loan application process
Ask for additional information, forward to other stakeholders or reply to sender
The Banking sector can leverage a variety of Digital Employees. Below you can find some examples. Our solution is based on modules and can be customized to fit your needs.
Simplifai can help you identify the right process to automate, create a business case, and get you started. Book a meeting with us, or send us your questions – we are happy to help.
Cecilie
Included modules
Emma
Carl
*Free trial is only available for India
Alex
Landkreditt is a digital bank who serve all their customers online through the homepage and online banking portal. They needed a flexible solution that can adapt to their strategy of being more efficient in operation and data-driven.
Simplifai Emailbot has now improved their ability to adapt to customer service’s ever-changing operations. Today, the Emailbot handles incoming inquiries through their digital channels and performs the necessary tasks before a Customer Service Manager processes the inquiry. With our solution, Landkreditt can train the bot to reply to their customers and process the various incoming inquiries.
“Landkreditt is a finance company focusing on self-service and automation in order to deliver good services and low prices to our customers. We are looking forward to further utilize new tools and technologies. The agreement with Simplifai is yet another step on our journey to provide solutions and products that are cost-effective and provide a good customer experience.”
Einar Storsul, CIO of Landkreditt