Simplifai has landed an exciting deal with insurance specialists Knif Trygghet Forsikring AS. This move is expected to further Simplifai’s reach in the BFSI sector, particularly in the insurance domain.
Huge Breakthrough in the Insurance Industry
“Insurance is one of the industries with the highest need for artificial intelligence in a global context – a type that Simplifai delivers. And as the operations handled by Knif Trygghet Forsikring AS perfectly match this definition, the strategic AI automation contract in the insurance sector confirms our solid presence in the industry.”
~ Bård Myrstad, CEO – Simplifai
Knif Trygghet Forsikring AS works as a business entity that is similar to the working module of a non-life insurance giant. The contract comprises license agreements and delivery of Documentbot and Emailbot technologies, with front-end and backend integrations within claims settlements and customer service departments.
Improving Workflow By Automation-based Optimization
Receiving thousands of e-mails and documents every month, Knif Trygghet Forsikring AS needs help to handle and manage large quantities of documents and email correspondence. Simplifai’s solutions will automate repetitive tasks such as categorizing documents and written inquiries, managing meta-data and sorting the inquiries into the right pipeline.
This will provide Knif Trygghet Forsikring AS with smarter and more efficient workflows, optimizing the time and cost of manually processing the mentioned tasks. By reducing the time spent on manual handling of documents, the technologies developed by Simplifai can make employees happier and improve customer satisfaction.
“Achieving a smoother and more effective handling of cases is key to strengthen our customer satisfaction rate, and helps us lower our operational costs.”
~ Rolf Valle, CTO – Knif Trygghet Forsikring AS
The agreement initially consists of a pilot phase followed by verification of the technology. After this, the solution will be put into regular operation on an annual agreement provided that pre-agreed criteria are met.