Emailbot
AI solution for email handling
Streamline Email Handling with AI
Simplifai Emailbot is a tool for automatically handling a large number of incoming emails. It reduces time spent on manually processing emails, significantly decreases response time from days to minutes, and improves the quality of work and customer satisfaction. Powered by AI, it interprets the content and executes tasks in your systems, freeing up valuable time and resources.
Flexible integration
Quick & easy to implement
Increases Customer Satisfaction and Business Productivity
Simplifai’s Emailbot allows businesses to process up to 90% of incoming emails automatically with as little as three weeks of training. The performance of the Emailbot further improves over time with the help of regular training and Machine Learning.
The Emailbot can interpret unstructured data/free-text and offers up to 90% automation grade.
Improved response time from days to minutes
Better quality and accuracy
Enhanced operational efficiency
The Process of Emailbot
Upon receiving an email, the Emailbot proceeds in the following steps:
Read
Immediately opens, reads, and interprets the content.
Classify
Based on the content, it classifies the email type
Extract data
When classifying the email, it extracts the relevant data.
Perform action
The bot evaluates the data and decides on further actions.
Emailbot can handle unlimited amount of emails and perform actions
The Emailbot utilizes AI to interpret the content of emails and perform actions based on the information. It classifies the type of email and can forward, reply, and keep all your business emails organized and filtered. Our solution can seamlessly work in your CRM/Back-office systems through easy integration and can update them regularly.
Classify type of emails
Forward and reply
Filter and organize
Connect with systems through API or RPA
Technical Details
Using Natural Language Understanding (NLU), the Emailbot interprets the content in emails before executing tasks accordingly. It learns over time and improves its accuracy through training.
Natural Language Understanding (NLU)
NLU helps the bot read and interpret the content before classifying it.
Seamless API integration
With API the bot can be integrated with any system. By offering out-of-the-box integrations, Emailbot is quick and easy to implement.
Product specifications
| Authentication | Based on Identity server |
| Supported languages | For example, but is not limited to English, Arabic, Dutch, Norwegian, Swedish, Danish, and more |
| Supported different email interfaces | Exchange Server, Gmail, (basically all email services with IMAP addresses) |
| Supported external API services | Microsoft Dynamics, SharePoint |
| Auto-tagging |
Bot-assisted Emailbot training |
| Supported Emailbot actions |
Call external API, Forward & Reply to emails. Actions based on inquiry type and information fetched |
Emailbot is available in multiple Marketplaces
Incorporate Emailbot with your ticketing systems, RPA applications, business correspondence, and more… Emailbot is easy to integrate and available on platforms such as Microsoft Azure, Freshdesk, UiPath, Automation Anywhere bot store and Blueprism
How to train Emailbot in Simplifai Studio
Emailbot can be configured and trained in Simplifai Studio, together with other modules. Our all-in-one platform makes it easy to enable end-to-end automation for your business.
Combine with other modules for complete automation
Add other modules, and configure your own Digital Employee
Documentbot
Processes documents from various sources
Chatbot
Automates online communication by chat
Rules Engine
Helps executing actions according to business rules
API or RPA
Access to perform actions in different systems
Take your Emailbot to the next level – assemble a fully customized Digital Employee
The Emailbot is just one of our three bot modules, the others being the Chatbot and Documentbot. We provide you the opportunity to create a Digital Employee by combining these individual modules based on your requirement. Choose from an array of multiple functions associated with all three modules, for handling customer service, case management, and more…
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