AI solution for email handling
AI solution for email handling
Simplifai Emailbot is a tool for automatically handling a large number of incoming emails. It reduces time spent on manually processing emails, significantly decreases response time from days to minutes, and improves the quality of work and customer satisfaction. Powered by AI, it interprets the content and executes tasks in your systems, freeing up valuable time and resources.
Simplifai’s Emailbot allows businesses to process up to 90% of incoming emails automatically with as little as three weeks of training. The performance of the Emailbot further improves over time with the help of regular training and Machine Learning.
The Emailbot can interpret unstructured data/free-text and offers up to 90% automation grade.
Upon receiving an email, the Emailbot proceeds in the following steps:
Immediately opens, reads, and interprets the content.
Based on the content, it classifies the email type
When classifying the email, it extracts the relevant data.
The bot evaluates the data and decides on further actions.
The Emailbot utilizes AI to interpret the content of emails and perform actions based on the information. It classifies the type of email and can forward, reply, and keep all your business emails organized and filtered. Our solution can seamlessly work in your CRM/Back-office systems through easy integration and can update them regularly.
Using Natural Language Understanding (NLU), the Emailbot interprets the content in emails before executing tasks accordingly. It learns over time and improves its accuracy through training.
NLU helps the bot read and interpret the content before classifying it.
With API the bot can be integrated with any system. By offering out-of-the-box integrations, Emailbot is quick and easy to implement.
|Authentication||Based on Identity server|
|Supported languages||For example, but is not limited to English, Arabic, Dutch, Norwegian, Swedish, Danish, and more|
|Supported different email interfaces||Exchange Server, Gmail, (basically all email services with IMAP addresses)|
|Supported external API services||Microsoft Dynamics, SharePoint|
Bot-assisted Emailbot training
|Supported Emailbot actions||
Call external API, Forward & Reply to emails. Actions based on inquiry type and information fetched
Incorporate Emailbot with your ticketing systems, RPA applications, business correspondence, and more… Emailbot is easy to integrate and available on platforms such as Microsoft Azure, Freshdesk, UiPath, Automation Anywhere bot store and Blueprism
Emailbot can be configured and trained in Simplifai Studio, together with other modules. Our all-in-one platform makes it easy to enable end-to-end automation for your business.
Add other modules, and configure your own Digital Employee
The Emailbot is just one of our three bot modules, the others being the Chatbot and Documentbot. We provide you the opportunity to create a Digital Employee by combining these individual modules based on your requirement. Choose from an array of multiple functions associated with all three modules, for handling customer service, case management, and more…