Accelerate claims processing and scale efficiently
Enhance customer experience with end-to-end claims processing for a faster, simpler, and satisfying claims journey.
Paving the way for a seamless claims journey
Insurers need to embrace a combination of technology and human for a faster, seamless, analytics-based approach to claims handling.
To support this, we provide:
- Identifying the right information from customer interactions
- Prompt addressing customer requests and actively addressing the issue
- Automatically support claims opening and settlement
- Identifying opportunities to expand business within existing accounts.
Gartner: 53% of insurance organizations are actively experimenting or already implementing digital process automation technologies[1]
We deliver business value
Strengthening performance and customer relations
Our solution improves accuracy which reduces both overpayments and underpayments of indemnity obligations – a direct impact on your combined ratio.
Customer satisfaction increases due to reduced processing time including access to service representatives to quickly resolve claim disputes and avoiding litigation.
Simplifai understands claims processing, and partners with processors to:
- Improve combined ratio by reducing the operational cost with efficient claims processing.
- Add capacity to the claims handling team for peak seasons and complex cases like cross-border claims.
- Reduce first response time from hours to a few seconds leading to increased customer trust.
- Enhance customer experience with fast, simple, and satisfying claims processing.
- 24/7 availability and productivity to process large volumes of claims quickly and accurately.
- Empower human resources by allowing them to perform value-addition critical tasks.
Van Ameyde : Effortless Cross-Border Claims Management
Experience a seamless, efficient, and accurate approach to cross-border claims handling with the following features:
- Multi-Language Support
- Best-in-class Regulatory Compliance
- Integration with systems, such as Contemi, and Sapiens
- Customizable Workflow Management
Van Ameyde is leveraging our compliant, multi-lingual claims handling solution for effective cross-border claims management to eliminate claims leakage and reduce outstanding reserves.
Align your strategic imperative with our AI solution for continuous business growth
Drive efficiency, profitability, and scalability
Transforming Insurance Companies across the globe to become future ready with our state-of-art AI solutions.
Out of the box integration with your existing systems
80% of all customer inquiries handled automatically
Claims Link is an independent claims settlement company based out of Norway. The core operations for Claims Link Customer Success Center (CSC) involves processing insurance claims.
The goals achieved by Claims Link were:
- Increased customer experience and efficient claims management
- Business scalability at lower cost
- Secure business operations when scaling
We adhere to the best-in-class data privacy and security protocols
We offer state-of-the-art, GDPR and ISO/IEC 27001:2013 compliant AI solutions. We respect user’s privacy and prioritize data protection right from design to development following the Secured Software Development Cycle (SSDLC) approach. Our transparent, enterprise-ready AI solutions empowers customers with data control and clear usage purposes.
Read our e-Book on ‘Scope of Intelligent Automation in Insurance Industry’ for more insights.
Customer Feedback
Our Digital Employee was welcomed in the customer-service department because it performs a lot of repetitive, tedious tasks that few will miss. At Claims Link, it was met with standing applause and cake.
The AI solution from Simplifai will be the next step for us through its capability to read and interpret unstructured ‘free’ text in emails and several other formats of documents where RPA has limitations.
SR-Bank works continuously to streamline internal processes to create better customer experiences. We see great potential for streamlining back-office operations through collaboration with Simplifai. There is also a potential for synergy effects between Simplifai and companies in the Finstart Nordic portfolio.
Fair Collection continuously looks for effective ways to make both the settlement processes more effective, and the customer experience better. Simplifai’s ability to handle free text with use of Artificial Intelligence is market leading and helps us to achieve a seamless combination between digital effectiveness and human expertise and sensitivity
With the help of Digital Employees, Nh1816 Verzekeringen can organize the claims process more intelligently allowing employees to spend less time manually processing documents and e-mails.
We are looking forward to further utilize new tools and technologies. The agreement with Simplifai is yet another step on our journey to provide solutions and products that are cost-effective and provide a good customer experience.
Achieving a smoother and more effective handling of cases is key to strengthen our customer satisfaction rate, and helps us lower our operational costs.
I must admit that I’m positively surprised by the results. It was delivered as promised (and more) in a very short amount of time. The goal was to achieve a 70% automation grade, and we achieved way more.
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Gartner, Where Are the Growth Opportunities for Automation in Insurance? Laurie Shotton, 7 April 2022
Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designations. Gartner’s research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.