Frequently Asked Questions
How can AI solutions simplify claim handling process?
Simplifai AI solutions can simplify claim handling processes by automating, speeding up, and improving the accuracy of data collection, processing, verification, and analysis. This can lead to increased customer satisfaction and cost savings in operations. We provide end-to-end claims processing with multi-language support, regulatory compliance, system integration and workflow management.
Upto what extend AI can handle claims?
Simplifai AI solutions can handle the claims process from end to end, including:
Identifying the right information from customer interactions
Promptly addressing customer requests and issues
Automatically supporting claims opening and settlement
Identifying opportunities to expand business within existing accounts.
How can AI solutions reduce the claim expenses?
Simplifai AI can reduce claim expenses by:
- Improving the combined ratio by reducing the operational cost with efficient claims processing
- Reducing both overpayments and underpayments of indemnity obligations by improving accuracy
- Reducing claim leakage and outstanding reserves by enabling cross-border claims management with a compliant and efficient approach
- Avoiding litigation by providing access to service representatives to quickly resolve claim disputes.
How can AI solution support my business decisions?
Simplifai AI solution can support your business decisions by:
- Providing you with a range of customizable AI-powered solutions to meet your unique needs and challenges
- Automating and streamlining your daily operations such as email processing, document processing, chat processing, and claims handling
- Enhancing your process efficiency, work capacity, customer experience, and workforce satisfaction
- Scaling with innovation and agility to adapt to changing market demands and customer expectations
- Adhering to the best-in-class data privacy and security protocols and empowering you with data control and clear usage purposes
How can I customize workflow management?
You can customize claim handling workflow management through Simplifai AI solutions by:
- Choosing from a range of customizable AI-powered solutions to meet your unique needs and objectives
- Leveraging Simplifai’s multi-language support, best-in-class regulatory compliance, and 24/7 availability and productivity
- Using Simplifai’s in-depth page-wise classification to process and interpret text of each individual page inside a document having different formats
How can I manage fluctuations in inquiries especially during peak seasons?
There are various ways in which you can manage fluctuations in inquiries. At Simplifai, we allow you to scale your work. You can use email processing to handle common or repetitive inquiries from customers using chat processing. Apart from that you can use document processing to extract free-text data from documents (including attachments) and streamline order fulfilment.
Along with it you can use the dashboard to track and measure your key indicators, such as sales, costs, waste, customer satisfaction, and employee retention.
How will this make my employee work life better?
We enrich the work life of employees through our cutting-edge AI-powered solutions, which automate and simplify email, document, and chat handling processing. By streamlining these processes, we enable employees to devote their time to more productive tasks and enhance their bandwidth with up to 400%. We achieve 100% compliant end to end automation for our customers.
What is the accuracy level of AI solutions in handling bulk customer data?
Simplifai AI solutions can achieve better quality and accuracy by using natural language technologies to understand written human communication and provide quick, concise, and accurate resolutions. The solutions can also handle various document types and process large volumes of unstructured data within minutes.
How it is different from other competitors?
Simplifai AI is different from other competitors in the following ways:
- We offer a range of customizable AI-powered solutions that can automate and simplify work processes that involve chat, email handling and document processing.
- We use natural language technologies to understand written human communication and provide quick, concise, and accurate resolutions.
- We can handle various document types and process large volumes of unstructured data within minutes.
- We do not require any coding and can be easily integrated with existing systems.
- Simplifai AI is GDPR and ISO/IEC 27001:2013 compliant and follows the best-in-class data privacy and security protocols.
Is it complaint with GDPR?
Yes, Simplifai AI is compliant with GDPR. We follow the “privacy by design” approach and respects user’s privacy and data protection. Simplifai is also ISO/IEC 27001:2013 certified, which attests to its secure and reliable AI products and solutions. Simplifai provides separate data centres and databases for each customer and their region and allows customers to delete their data on request. We also safeguard international data transfers in accordance with the Schrems II ruling.
Up to what extend Simplifai AI can allow self-service to both customers and employees?
Simplifai AI can allow self-service to both customers and employees by enhancing customer experience, reducing first response time, adding capacity to the support team, lowering employee burden, and empowering human resources. Simplifai AI also integrates with existing systems and adheres to the best-in-class privacy and security protocols.
How can Simplifai AI can enhance my citizen experience?
Simplifai AI can enhance your citizen experience by providing fast, simple, and satisfying resolutions to your inquiries. We can also streamline public records accessibility and improve accountability and transparency in the public sector. Simplifai AI solutions are GDPR and ISO/IEC 27001:2013 compliant and respect user’s privacy and data protection.
How transformation from analogue to digital happen?
Simplifai is an artificial intelligence company that offers a solution for digital archiving of emails and attachments called Simplifai Archiver. This solution uses trainable artificial intelligence to deduce whether an email is public or personal, is suitable for archiving, and whether it is appropriate to be published publicly. It also filters out emails and documents that are private or sensitive. Simplifai Archiver can integrate with existing systems such as Microsoft SharePoint, Microsoft Dynamics 365, Documaster, Acos WebSak and Elements from Sikri Group.
The transformation from analogue to digital happens in data archiving by using artificial intelligence to automate the record keeping and archiving process of emails and attachments. This ensures proper, responsible, and legal archiving.
Which steps can be automated, and which cannot be automated in data archiving?
The steps that can be automated by Simplifai AI are:
Deduction of email and document properties using artificial intelligence.
Filtering of emails and documents based on privacy or sensitivity criteria.
Archiving of emails and attachments with metadata.
Publication of emails and documents publicly if appropriate.
The steps that cannot be automated by Simplifai AI are:
Receiving emails and attachments from various sources. This requires human intervention to send or forward the emails to the Simplifai Archiver system.
Reviewing and validating the results of the artificial intelligence deduction, filtering, archiving and publication. This requires human oversight to ensure accuracy and quality of the data archiving process.
With the help of AI how can I build scalability?
Our AI solution offers the means to build scalability in debt collection by analyzing, validating, informing, and making decisions on multiple aspects of the process. This includes handling debtor inquiries, managing documents, addressing deferrals, postponements, and objections, identifying financial patterns, and mitigating undesirable outcomes. You can also learn from our case study with Fair Collection, a Norwegian debt collection agency that used Simplifai AI to automate 100% of all written inquiries and improve their customer service and partner settlements.
How GDPR and compliance can be handled by AI?
Simplifai AI handles GDPR and compliance by following a ‘privacy by design’ approach and being compliant with GDPR and ISO/IEC 27001:2013 protocols. We respect user’s privacy and prioritize data protection right from design to development following the Secured Software Development Cycle (SSDLC) approach. We also offer transparent, enterprise-ready AI solutions that empower customers with data control and clear usage purposes.
How can it enhance the customer experience?
Simplifai AI debt collection enhances the customer experience by providing fast and accurate responses to inquiries, prioritizing sensitive cases, offering unbiased payment options, ensuring data protection, and automating repetitive tasks. It combines advanced technology with human expertise to streamline communication, build trust, and optimize efficiency.
What exactly can be automated through AI?
Simplifai AI debt collection automates various tasks, including analyzing and responding to debtor inquiries, validating documents, forwarding deferrals and objections, identifying financial patterns, verifying information, and processing documentation.
How it helps in quick settlement?
Simplifai AI facilitates quick debt consolidation settlements through streamlined processes. Its automation of tasks such as verifying information, updating systems and replying to customers supports in quick settlement. Along with this it efficiently handles inquiries and offers lower interest rates for debt consolidation loans.
How document handling through AI can reduce my operational cost?
Businesses spend heavily on document handling process. With our Simplifai AI solution you can replace the manual document handling process with our AI-driven document handling solution.
We help you to reduce your operational cost by automating document handling tasks such as classification, extraction, validation, and integration. By using Simplifai AI solutions, you can save time and resources by processing large volumes of documents quickly and accurately.
Can I rely on AI solution for data handling and data accuracy?
Yes, you can rely on Simplifai AI solutions. We provide reliable data handling and data accuracy for your business. Simplifai AI solution uses natural language technologies to understand written human communication and provide quick, concise, and accurate resolutions.
What unique services you provide in document processing?
Simplifai AI solutions provide unique services in document processing such as:
In-depth page-wise classification- The solution can classify, process, and interpret text of each individual page inside a document having different formats. It can also split a document into individual pages, merge pages of the same type, and send them to the action flow.
End-to-end automation-The solution can identify key data and phrases, classify documents, extract information, forward to stakeholders, and keep back-end systems updated.
Best-in-class compliance- The solution is compliant with data security practices such as GDPR/ISO to protect customer data.
Can your AI solution allow us to read and interpret the documents?
Yes, Simplifai AI solution can allow you to read and interpret the documents. We offer a wide range of customizable AI-powered solutions to meet the unique needs of businesses.
How document handling can be relevant with my industry?
Document handling of Simplifai can be relevant with your industry if you deal with a large volume of documents that need to be processed, classified, extracted, validated, and updated. Simplifai’s document handling solution can help you automate these tasks using AI-powered technologies such as Optical Character Recognition (OCR) and Natural Language Understanding (NLU). It can handle various document types, such as Microsoft Word, PDF, text and more, from email attachments, uploads, folders, and archives. It can also provide end-to-end automation in combination with email and chat processing modules by easily integrating with your existing systems.
Can the solution handle page wise classification?
Yes, Simplifai solution can handle page wise classification. The Document Processing Solution can classify and process each individual page inside a document containing multiple pages. It can interpret text in pages having different formats with a single solution. It can also split a document into individual pages while extracting information, merge pages of the same type and send them to the action flow and carry out various business decisions based on diversity in page types. This feature can help you handle complex documents with multiple sections and formats more efficiently and accurately.
What is Simplifai Email Processing Module?
The Simplifai Email Processing module is powered by Artificial Intelligence and automatically processes a large volume of incoming emails containing free text written communications. The module processes each email within seconds, decreases response time from days to minutes, and improves quality of work and customer satisfaction. It reads and interprets unstructured data or free-text communication, executes tasks in your systems, adds work capacity, and saves operational costs, thus freeing up valuable time and resources. You can combine it with the document and chat processing modules to form the end-to-end Simplifai’s AI solution. You can train and configure the Email Processing Module in the Simplifai AI Automation Platform – our no-code platform for creating and deploying end-to-end Simplifai’s AI Solutions.
What is Simplifai’s Document Processing Module?
The Simplifai Document Processing module is powered by Artificial Intelligence and processes a large volume of documents from sources such as email attachments, online folders, uploads, and archives. The module uses powerful Optical Character Recognition (OCR) and Natural Language Processing (NLP) technologies to read and interpret unstructured data or free-text in documents. It can extract relevant data, classify documents, carry out specific business decisions, and keeps back-end systems updated, further leading to enhanced process efficiency and improved customer response time. You can combine it with the email and chat processing modules to form the end-to-end Simplifai’s AI solution. You can train and configure the Email Processing Module in the Simplifai AI Automation Platform – our no-code platform for creating and deploying Simplifai’s AI Solutions.
What is Simplifai’s Chat Processing Module?
Working 24/7, the Simplifai Chat Processing module helps businesses become more accessible to customers, employees, members, or users. This module helps enhance customer assistance and provides instant and accurate answers to customer inquiries. It can be combined with the Email and Document Processing modules to form Simplifai’s AI Solution, which can be trained and configured in our no-code Simplifai AI Automation Platform.
What type of companies are most suitable to become a Simplifai Partner?
Companies that provide services such as consulting, implementation, or support, preferably through the customer service department are best suited to become Simplifai Partners. The core industries we serve are Banking, Financial Services, Insurance, Public Sector, Telecom, Logistics, among many others.
Is an agreement signing needed to become a Simplifai Partner?
Yes, we have a contractual agreement that needs to be signed by both parties to secure the rights and capabilities in the partnership program. You can find out more about this by dropping an inquiry at email@example.com
Are there any membership charges levied to become a Simplifai Partner?
No, there are no membership charges levied to become a Simplifai Partner.
What are the different types of Partnerships offered by Simplifai?
Based on the scope of work, we offer three main types of Partnerships – Technology Partner, Consulting Partner, and Reseller Partner. For more details, please visit our Partner webpage – https://www.simplifai.ai/partners/
Can I refer a business opportunity without signing a partnership at this time?
Yes, if you want to refer a customer in the form of a business opportunity, you can certainly do that and avail yourself a referral fee for the same. Contact us at firstname.lastname@example.org to know more details.
What benefits does a Partner get once they sign a formal partnership?
As a Partner you get access to our Simplifai AI Automation Platform where you can sandbox the AI Solutions created and configured in the Platform to get the right level of competency for working with your customers. You will also get partner margins on every deal you sign and nurture throughout the contract period. Access to our competent resources to develop your business further is also an important benefit of the Partner Program.
Can a Partner co-deliver the solution along with Simplifai’s technical team?
An important part of our Partner Program is to educate you to deliver as much as possible from your end. We are also very open to co-delivering our AI Solutions via careful coordination through the Simplifai technical team.
Can a Partner productize its solution keeping Simplifai solution as a base?
Yes, a Partner can enhance their solutions by keeping Simplifai’s AI solution as a base by providing required credits to Simplifai.
Do you offer access to Simplifai Academy for partners to train and configure AI solutions?
Yes, we do. As a part of our Simplifai AI Automation Platform, partners also will get access to our Simplifai Academy where you can use the resources provided to train and configure the AI solutions.
How do you enable partners to take your solutions to the customers?
In our Partner Enablement Program, we have a 4-step process that deals with the delivery of the solution to their customers. This entails the use of sales, technical and pre-sales resources. For more information on delivery services for our solutions, please click on the Partner Enquiry Form.
Can you integrate your AI products externally with web portals and third-party systems?
Yes, our AI Solutions can be fully integrated with external web portals, as well as third-party CRM and back-office systems with the help of Application Programming Interfaces (APIs) or Robotic Process Automation (RPA). The AI Solution can identify text from queries received from web-forms and web-portals, interpret it, and use that interpretation to carry out suitable actions.
Can the AI-powered modules answer multiple questions?
Yes, all Simplifai’s AI Solutions have the capability to understand and answer multiple questions. We train our solutions to understand the intention of information received as well as extracting relevant data in the form of entities such as name, account number, address, etc.
By when can we expect break-even point and Return-on-Investment (ROI)?
We provide the best-in-industry implementation time of about 4 weeks resulting in early realization of Return-of-Investment. The average time-period for achieving break-even point is approximately 6 months from project launch.