Simplifai signs deal with leading insurer in the Netherlands

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September 13, 2021

Simplifai signs deal with leading insurer in the Netherlands

Simplifai signs leading insurer “Nh1816 Verzekeringen” in the Netherlands, providing its AI-powered Digital Employee technology to help automate the intake and handling of Claims. This is a milestone deal in the Dutch insurance market.

Nh1816 Verzekeringen, founded in 1816, is a traditional and independent player in the Dutch Insurance market, where the go-to-market channel, unlike most, is not direct to the end customer but through hundreds of local agents throughout the country.

Nh1816 Verzekeringen daily receives more than 1,000 customer e-mails and an equal number of documents related to insurance claims within home, car, travel, and other insurance products. The company has grown +/- 10% YoY for several years and expects to continue this trend. A higher degree of automation will thus support continued growth by tackling the increasing work volume, consequently avoiding an addition in corresponding staff.

“Nh1816 is already perceived among the more innovative insurance companies in the Netherlands, and it is a position we continue to build. We have a number of strategic technology projects ongoing and quickly saw that Simplifai’s “Digital Employee” was a good fit. Our focus is to serve the many hundred independent “local heroes” with speed, quality, and process consistency. If they succeed, Nh1816 succeeds, and we win through them.”

~ Jerre Veltman, CTO of Nh1816 Verzekeringen

Simplifai will provide its AI-powered Digital Employee technology to help automate the intake and handling of claims to reduce the time employees spend on manual handling of documents. This will also reduce response time for customers that await feedback on their insurance claims. This is critical for Nh1816 Verzekeringen, which has been rated with the industry’s best Net Promoter Scores for customer contact and service level.

“The complexity and large volumes of documents involved means that this is a large and important contract for Simplifai. Nh1816 Verzekeringen will utilise both Simplifai’s Documentbot and Emailbot technologies. The successful application of these solutions will unlock significant opportunities within the banking and insurance sectors, both in the Netherlands and internationally, where automated handling of emails and other documents are required,” says Bård Myrstad, CEO of Simplifai.