Automating over 1 million inbound claims related emails and documents annually.
Van Ameyde is the European market leader in claims management, loss adjusting, and IT development for the insurance and risk management market. It handles claims processing for over 1,000 corporate clients in the global insurance and risk management sector. It operates in 35+ affiliated companies and has 44 offices in 28 countries. Many of Europe’s leading insurance brands are customers of Van Ameyde.
With such a vast market coverage, Van Ameyde receives millions of customer e-mails and attached documents related to insurance claims for various products. The company looks forward to an increased degree of automation through Simplifai AI solutions for a more streamlined workflow.
The goals
Van Ameyde is expected to grow over the next years, which means the volumes of claims will increase. Through automation, the company will be able to absorb higher volumes of emails and documents, allowing its employees to focus on more complex cases where deep human judgement is crucial. With the help of our solutions, the company can improve customer satisfaction and decrease lead times. This will strengthen the competitiveness of Van Ameyde in several ways.
Absorb higher volumes of emails and documents
Improve customer satisfaction and decrease lead times
The challenge
Van Ameyde annually processes 2-3 million customer e-mails and an equal number of documents related to insurance claims within automotive and other insurance products. Manual processing of each email and document consumes a lot of productive time of their employees and increases the response time.
The company has successfully introduced various ways and tools over the years to increase overall automation, including RPA. Although it could only process structured text, the company often comes across large volumes of unstructured text that cannot be handled with the help of RPA alone.
Manual and time-consuming tasks
1000+
Corporate clients
750,000
Annual Claims
44
Offices in 28 countries
The AI solution
Van Ameyde will be using our Digital Employee solution. The DE will fetch emails and any other corresponding attachments from multiple email accounts. Emailbot will then identify, and categories email type and extract specified data sets for further business rule processing. With any attachments, the Documentbot will identify and categories the document type.
The emails will always be a correspondence concerning to a new or ongoing claim. The intention and purpose of each email will be classified automatically. Any attachments will also be treated in the same way. Document formats include, but are not limited to: .pdf, eml, jpg.
The AI solution
Van Ameyde will be using our Digital Employee solution. The DE will fetch emails and any other corresponding attachments from multiple email accounts. Emailbot will then identify, and categories email type and extract specified data sets for further business rule processing. With any attachments, the Documentbot will identify and categories the document type.
The emails will always be a correspondence concerning to a new or ongoing claim. The intention and purpose of each email will be classified automatically. Any attachments will also be treated in the same way. Document formats include, but are not limited to: .pdf, eml, jpg.
The key benefits
One of the key business benefits derived by Van Ameyde is improving process capacity and productivity by reducing average response time per claim and bringing consistent quality level in process and response.
The solution will Handle fluctuations in volumes and provide overall customer satisfaction.
The Digital Employee will also help Claim handlers to focus on more complex claims
- Increased efficiency
- Reduced response time
- Customer satisfaction
Download the Van Ameyde Use Case
Download the Van Ameyde Use Case
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