Stillwater Insurance selects Simplifai to transform Claims Intake with AI Automation

Oslo, Norway – 15 August 2024 – Simplifai, a leading provider of AI-driven automation solutions, is excited to announce its first U.S. customer, Stillwater Insurance. This marks a significant step in automating Stillwater’s claims process, enhancing both their customer service and operational efficiency.

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Insurance

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August 15, 2024

Stillwater Insurance, a seasoned provider of personal and commercial insurance products in all 50 states, will leverage Simplifai’s Claims Intake Solution to streamline their intake of claims-related emails and attachments. The solution reduces the need for manual data extraction and processing, freeing up employees’ time to focus on more critical and value-oriented tasks.

By optimizing the use of employees’ time, Stillwater Insurance can reduce response time significantly and consistently meet customer expectations, even during peak periods. This will contribute to increased customer retention, significant cost-savings, and long-term business growth.

John Dole, CISO of Stillwater Insurance Group, expressed enthusiasm: “We are excited to use AI to help create a more efficient process. We chose Simplifai because of their professionalism and commitment to not compromise on security, compliance and data privacy.”

Mark Davey, President and CEO of Stillwater Insurance Group, added: “Our goal is to be the most trusted insurance company in the industry. In order to gain that trust, we need to respond to claims with speed and accuracy. This solution allows us to be much more efficient at the onset of a claim so we can focus on what we do best – taking care of our customers when they need us the most.”

Bård Myrstad, CEO of Simplifai, commented: “Our collaboration with Stillwater Insurance marks a significant milestone as we introduce our AI automation solutions to the world’s largest financial market. We are eager to demonstrate how our technology can transform the industry and deliver strong competitive advantage to Stillwater Insurance”.

Upon a successful implementation, Simplifai and Stillwater Insurance may expand their AI automation capabilities beyond claims intake to encompass full claims processing, customer service, and underwriting. This includes integrating generative AI technology, further solidifying Stillwater’s commitment to excellence and innovation.

About Stillwater Insurance

Stillwater Insurance Group is a national insurance provider offering a full suite of high-quality insurance products including Auto, BOP, Condo, Dwelling Fire, Home, Renters and Umbrella. Founded in 2000, Stillwater Insurance Group is rated A- (Excellent) by AM Best, A (Exceptional) by Demotech, Inc. and A+ by the Better Business Bureau.

About Simplifai

Simplifai delivers off-the-shelf AI automation solutions that empower Insurance businesses to optimize operations and drive growth by efficiently and accurately processing customer inquiries and claims, leading to significant cost savings, increased customer satisfaction. With a user-friendly approach, Simplifai enables companies to leverage AI technology effectively in full compliance with GDPR and industry standards.

Daniel Kohn
Chief Commercial Officer
Simplifai
+47 90064000
Daniel.kohn@simplifai.ai

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