Chat Processing

Enhance your customer assistance with top-of-the-line AI-driven chat processing for providing instant and accurate answers to customer inquiries.

What our AI Agents can do for you

Reduce response time

Save time by automating replies to customer chat messages within seconds to answer their inquiries.

Best-in-class data compliance

Our solution is compliant with data privacy practices like GDPR & ISO to protect customer data.

Humanize your responses

Read, interpret, & analyze complex, unstructured data or free-text written communication in chats.

Understand customer needs

Our solution accurately understands customers’ intentions and identifies key words in customer conversations.

Contextual understanding

Our solution is trained in contextual understanding, that helps it stick to the conversation despite deviations.

Fully integrated solution

Provide end-to-end automation in combination with email & document processing modules by easily integrating with existing systems.

Humanizing customer conversations with Simplifai’s AI-Powered Chat Processing

Empowering customer interactions: Drive customer engagement with improved handling of chat inquiries with our AI-based Chat Processing.

No coding required

Improve customer engagement

Scale-up with innovation

Drive business growth

Handle large chat volumes within minutes

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Reads and interprets chat text, and classifies chats

Extracts relevant data and identifies customer intentions

Evaluates data and carries out relevant business actions

Requests missing information from customers

Updates information and archives chats in external systems

Understand how it works

Out of the box integration with your existing systems

Build your own AI Agent

Explore the DIY capabilities of our AI Platform and build an Agent that fits your business.

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We adhere to the best-in-class data privacy and security protocols

We offer state-of-the-art, GDPR and ISO/IEC 27001:2013 compliant AI solutions. We respect user’s privacy and prioritize data protection right from design to development following the Secured Software Development Cycle (SSDLC) approach. Our transparent, enterprise-ready AI solutions empower customers with data control and clear usage purposes. 

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Want to know more about our compliance commitment?

Privacy & Compliance