From 24 hours to 2 minutes – claims handled smarter
U.S. property and casualty insurer Stillwater Insurance Group automates claim intake with Agentic AI – saving 70+ hours of manual work each week in handling time.
Who is Stillwater Insurance Group?
Founded in 2002, Stillwater Insurance Group is a U.S.-based property and casualty insurer operating in all 50 states. With homeowners’ insurance as its largest line of business, Stillwater also provides auto, commercial, and umbrella products.
Built on reliability and innovation, the company serves customers with smart, fast, and strong services, always focused on protection people can count on.
How did manual email triage slow down claims?
Delays causing costly backlogs
Skilled employees tied up in admin work
Limited visibility into claims
Why did Stillwater choose an AI partner?
Stillwater explored multiple options. Most vendors were layering AI onto legacy systems. Simplifai took a different route.
With an AI-first design, our solution automates email intake and routing, removing bottlenecks and giving adjusters instant access to what matters.
What results did Stillwater achieve?
inquiries processed every month on average
hours of manual handling time saved every week
of inquiries successfully handled
The results have been far better than we expected. What I see with Simplifai is that they’re constantly running at full speed to improve. They’re aggressive about enhancing the platform. Not just capitalizing on what they already have but truly pushing to make it better.
What’s next for Stillwater?
Stillwater is looking to expand its Agentic AI capabilities with:
AI-generated summaries: compiling claim information, documents, and notes into clear overviews.
Underwriting support: automatically categorizing and routing underwriters’ emails for faster document management.
In a nutshell: Stillwater’s Agentic AI story
The claims team reduced average email handling time from 24 hours to under 2 minutes, saving more than 70 hours of manual work each week across departments.
Stillwater’s Agent processes over 17,000 incoming emails every month, categorizing and routing them across 120+ document types.
Since implementation, the Agent has achieved a 98% accuracy rate in classifying and routing claims-related emails and attachments.
The system originally supported a 5-person team and now powers workflows for more than 100 claim handlers across Stillwater’s operations.
Faster routing reduced claim lifecycles, freed adjusters for higher-value work, and improved customer satisfaction scores — all while cutting administrative overhead.
Yes. The solution follows strict compliance protocols for data privacy, ensuring that sensitive information stays protected throughout the process.
Absolutely. Stillwater’s Agent connects directly to existing core systems via secure APIs, no replacement needed.
Stillwater plans to expand automation into AI-generated claim summaries and underwriting support, deepening efficiency across new lines of business.