A chatbot functions as a round-the-clock support system. Whether it is interacting with customers, clients or users, it can help immediately answer questions about software and systems within different disciplines. Explain how things work and what to do when something isn’t working as it should.
A chatbot is an automated online communication tool through which the user can receive an immediate response, instead of waiting or searching through the website.
Through machine learning and training, the chatbot is continually improved. It makes your business more accessible to customers, employees, members or users, 24 hours a day. Integrations also allow the chatbot to help create sales leads and streamline processes.
A chatbot can have multiple uses. What all these uses have in common is that they deal with repetitive work tasks and responding to questions. Using RPA and integrations, a chatbot can collect various types of information and perform simple tasks.
“As our members work 24/7, a chatbot is a good supplement. With a chatbot from Simplifai, Nelfo got a solution that takes care of 24-hour communication. Simplifai gave us professional assistance on both content and solution.”
A chatbot is an automated solution, but it requires maintenance and training. Some time and effort is necessary to develop a good robot, but there are many benefits. By allowing the technology to handle repetitive tasks and perform simple actions, this communication channel simplifies and improves the user experience while freeing up capacity.
With flexible context understanding, the chatbot can follow a conversation and remember what you wrote, even after slight digressions from the primary topic. The chatbot will understand the context if the customer writes something non-specific, such as “How much does it cost?” or “Where is it?”
Improve the chatbot’s understanding and usability by allowing it to extract more information in the same message. ‘City’ might be one example of an entity. The chatbot can provide nuanced answers that are adapted to the respective city about which the user is asking.
Our solution focuses on the automation of tasks, and is designed specifically for integrations with other systems. With or without API, we can offer a complete solution with full support and assistance, in order to build good integrations. If this is not desirable, we can use RPA technology to give the bot access to your systems and the ability to perform tasks.
Synonyms simplify the training of the chatbot. For example, instead of having to write both training examples, “Can I talk to a human being?” and “Can I talk to a person?”, we input that person = human, so you only need one of them. You can also choose synonyms adapted to your company.
Conversation flow: ‘Drag & drop’
Our ‘drag & drop’ feature in the conversation flow allows you to easily move, sort, and restructure your responses. The location of the so-called nodes influences how the bot ‘thinks’. The order and way in which they are organised makes it easier to determine the correct response.
Below are 3 examples of our pre-developed chatbots and a bit of information about their uses. These are ready for quick implementation to any website. Don’t hesitate to contact us if you want to know more, or to book a meeting.
Our customer service chatbot is particularly developed for e-commerce websites. Based on a number of varied stores, it is fully trained to take care of the typical FAQs, and customer requiries as tracking orders, assist with payments, prices, shipping and delivery as well as returns and claims.
Our Telecom Chatbot is trained to help both new, and existing customers. This way, it can work as an onboarding and customer support. It can answer questions about mobile subscriptions, pre-paid plans, data, reception + sign-ups or get help with invoices.