The Role Played by Intelligent Process Automation for Insurance Companies – Streamlining the Customer Experience Forever

Insurance companies arguably receive a massive volume of customer inquiries every year, and many of these are not too simple to handle. Burdened with increasing requests ranging from insurance policy information to payments, and renewal to complicated grievances, insurance companies often witness a drop in work efficiency due to such high demand. Even though recent […]


New Artificial Intelligence Trends in 2021 Promise a Spectacular Business Transformation in Different Industries

Today, the world steadily moves towards better technology as breakthroughs in Artificial Intelligence are rapidly being achieved. AI trends have been constantly evolving and getting more advanced with every passing year, as businesses continue aiming towards smarter work processes and improved efficiency. Many businesses are now investing in AI tech to provide a better customer […]


The Future of Artificial Intelligence Rests on the Shoulders of Innovation in Natural Language Processing

The world of technology stands on a crucial precipice of change – a paradigm shift occurring through Artificial Intelligence applications in myriad fields. This begs asking a prime question that has been on the minds of several innovators in the tech industry: can a machine one day behave exactly like a human? And if this […]


Top AI Applications in 2021 That Are Reshaping Banking in a Post-Pandemic World

What makes AI so desirable in the BFSI sector? That many organizations are now vying towards implementing process automation in their daily processes? It obviously goes beyond benefits such as improved customer experience, better security, and saving operational costs. Out of all the financial sectors, Artificial Intelligence seems to have made the most progress in […]

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Digital employees for manufacturing industries just make sense

During my talks and sales meetings, I have frequently used the analogy of the automation of blue-collar jobs in factories using robots to how we are transforming offices and white-collar jobs through digital employees. After a recent chat with Saraswati Jituri, my colleague who has a long background in lean for the manufacturing industry, we […]

Digital medarbeider

Ett år med digital medarbeider

Ett år etter at Sødde begynte å jobbe for Claims Link, har den digitale medarbeideren fra Simplifai endret hvordan man jobber med kundeservice og arkivering. Transformeringen begynte med Claims Link, og fortsetter til resten av forsikringsbransjen og andre bransjer i Norge, og snart også det globale markedet. Forrige uke var det ett år siden vår […]

Digital medarbeider

How is the Digital Employee, Sødde doing at work?

Our Digital Employee, Sødde, has been employed at Claims Link for nine months. By taking care of first-line support customer service and emails, Sødde has now reached a Senior position. Once a year, the company runs an employee performance interview, and being a robot is not an excuse to skip.   What is Claims Link, […]

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28/01 Frokostseminar: Digital medarbeider

Hvordan skaper digitale medarbeidere fremtidens arbeidsplass?   Vi i Simplifai bruker kunstig intelligens til å utvikle programvarer vi kaller for digitale medarbeidere. En digital medarbeider kan settes sammen på ulike måter av modulene; chatbot, e-postbot og dokumentbot. På denne måten kan den utgjøre flere ulike jobbfunksjoner som automatiserer og effektiviserer rutineoppgaver – gir både fornøyde kunder og ansatte. Den […]


Historien om den digitale medarbeideren Sødde

Hvordan er det å ha en digital medarbeider basert på kunstig intelligens som kollega? I april 2019 ble Sødde ansatt som kundeservice-assistent hos skadeoppgjørsselskapet Claims Link. Siden har Sødde blitt smartere og tydelig utmerket seg blant sine kollegaer. Sødde jobber døgnet rundt, den blir aldri syk, tar aldri ferie, kaffepauser eller fri. For å feire […]


Claims Link on-boards their first digital employee

Claims Link improves their customer service and increases productivity by taking in “Sødde”, their first Digital Employee, which today had its first day on the job as an assistant in the customer service team. Claims Link, a Nordic, independent claims settlement company, has a clear strategy for growth and digital transformation is a key element. […]