AI in banking for account servicing – a rewarding approach for best customer service
Banks must be attuned to customer viewpoints and be clear about how the AI will add value to the customer experience.
Banks must be attuned to customer viewpoints and be clear about how the AI will add value to the customer experience.
Several recent studies have revealed that AI and humans working together are expected to create wonders in the workplace environment. In fact, as per a recent survey by Automation Anywhere, about 72% of workers believe that AI and business automation strategies will help them perform better at work, further giving them confidence in not being […]
In recent times, the focus in the insurance industry has shifted towards delivering excellent customer service by adopting a consumer-centric model. As the customer volume steadily increased with rapidly improving tech, the demand increased for using modern technologies to speed up insurance activities. One such technology that has now managed to make a significant foray […]
The modern worker now leads a busier work life than before with a need to complete operations and tasks in the least amount of time. With increasing workloads, organizations have been adopting ways to automate daily work processes in the form of business automation. Furthermore, the business world gradually saw a rise in the use […]
Generating ROI for your business through Artificial Intelligence Artificial Intelligence is taking nearly every industry by storm and organizations are increasingly looking forward to experimenting with the numerous opportunities offered by this technology. As per the 2021 Employee Technology Survey by Gartner, about 74% of employees who have experienced using automation technologies said these technologies […]
While most of us still think and believe that Artificial Intelligence led business automation is a technology of the future, the reality is far beyond thought. We may say that acceptance of AI in mainstream society is a new phenomenon, but surprisingly the concept of AI is not. It came into existence back in 1956. […]
What is Natural Language Processing? The branch of Artificial Intelligence that helps computers read, understand and interpret human language is called Natural Language Processing in AI. Also known by its abbreviated form as NLP, this technology is mainly used to facilitate communication and interaction between machines and humans. As computers and machines do not operate […]
In this AI-powered age, improving customer service, better connectivity, and regulating operational costs are some of the desired advancements that industries in the BFSI sector look forward to. According to McKinsey & Company, Artificial Intelligence in Banking and Finance potentially could unlock about USD 1 trillion in value generation in the sector [1]. Being an […]
The insurance industry has always had data as the core of its operational processes. The modern insurance industry witnessed an explosion of data collection with rapid developments during the Information Age, thus requiring more sophisticated use of technologies that could speed up insurance activities with increased efficiency. This eventually set up the adoption of AI […]
The maturity of no-code Artificial Intelligence (AI) applications, including their vendors, Robotic Process Automation (RPA), Application Programming Interface (API), decision engine, and the cloud architecture has created an accessible cost elastic ecosystem. In other words, it’s an operational environment that’s freely available, cost-effective, no to low code off-the-shelf business automation solutions. This ecosystem has overcome […]