AI in debt collection for happier employees and increased customer trust

Let’s imagine a scenario in the customer service department of a debt collection agency.  A group of people are working overtime to keep up with processing the ever-increasing workload of debt invoices generated for their customers. An agitated customer care employee is talking with a debtor who has not transferred the repayment on time. And […]

ai in public sector

AI in Public Sector to strengthen public trust & transparency with intelligent business automation

Can AI make headways in a highly regulated Public Sector industry? Progress in technologies used for different industries never stops as it intends to improve the quality of operations. The same is true for the Public Sector industry, and the latest progress it is witnessing is the use of AI in the Public Sector. But, […]

Simplifai - Tech Data Partnership

Tech Data partners with Simplifai to offer innovative AI solutions in the Asia Pacific and Japan region

The partnership enhances Tech Data’s AI solutions portfolio and strengthens Simplifai’s presence in the region. Singapore, March 14, 2023: Tech Data, a TD SYNNEX company, today announced its strategic partnership with Simplifai – an AI (artificial intelligence) solutions expert. Through this partnership, Tech Data will be offering Simplifai’s state-of-the-art automation solutions in key markets across […]

Simplifai and Datatilsynet Partnership

It is time for Digital Employees in the Public Sector

The Norwegian Artificial Intelligence (AI) company Simplifai has developed a Digital Archive Employee to record and archive documents received by email. This solution was first developed in collaboration with the Norwegian National Archives through the Norwegian Directorate for Administration and Financial Management’s (DFØ) STARTOff scheme. Next, Datatilsynet’s AI Sandbox project assessed whether it is compliant […]

Why 2023 is the year businesses should invest in Artificial Intelligence

Introduction  Artificial Intelligence has brought about a rapid transformation in nearly every industry, especially with its increasing accessibility for business owners. An increasing number of businesses have adopted AI in the last couple of years, especially in 2022 as this technology took strides towards a focus on improving the customer journey flow. AI presents manifold […]

AI-Powered Email Processing

Transform Your Business With AI-Powered Email Processing Automation

Introduction – Email and chat communications for businesses  Emails have always been one of the primary modes of corporate communication, perhaps only rivaled by chat communications. It’s true that chat communications indeed are sometimes easier and go hand-in-hand with email communications. However, both types are meant to co-exist with each other to provide a smooth […]

CIO plan for implementing AI

A 5-point CIO plan for implementing AI-based automation in daily work operations

The need for an effective CIO plan for implementing AI Many studies have found that if organizations do not evolve their mindset and efforts to implement AI in their organizations, they risk creating a huge gap between themselves and other institutions that are advancing by adopting AI. And for those organizations that adopt AI, not […]

Top Artificial Intelligence (AI) Applications in Banking 2022

Top Artificial Intelligence (AI) Applications in Banking 2022

Introduction Cognitive top Artificial Intelligence (AI) applications in banking 2022, have increased tremendously, especially with the return of the new normal early in the year. After the pandemic, many banking organizations opted for facilitating operations through process automation, which in pre-pandemic times was mostly manual or automated in a limited way. As the banking and […]

AI for customer service

Enabling AI for customer service and enhanced CX in Insurance

Introduction AI for customer service is enabling businesses to digitize every touchpoint to certain degrees to make the customer journey more effective and memorable. In fact, a McKinsey study states that AI and automation can reduce the cost of a customer care journey for insurers by as much as 30% [1]. Businesses that handle mass […]

Mistakes to avoid while implementing ai solutions

Mistakes to avoid while implementing AI solutions

Introduction Defining a right approach towards AI implementation is the key for successful deployment. It is feasible to think on the possibilities of what AI can do, but the groundwork required to make it happen could be the very first challenge. No organization would like to see failure at the deployment stage, as the loss […]