Let’s imagine a scenario in the customer service department of a debt collection agency. A group of people are working overtime to keep up with processing the ever-increasing workload of debt invoices generated for their customers. An agitated customer care employee is talking with a debtor who has not transferred the repayment on time. And […]
Can AI make headways in a highly regulated Public Sector industry? Progress in technologies used for different industries never stops as it intends to improve the quality of operations. The same is true for the Public Sector industry, and the latest progress it is witnessing is the use of AI in the Public Sector. But, […]
The partnership enhances Tech Data’s AI solutions portfolio and strengthens Simplifai’s presence in the region. Singapore, March 14, 2023: Tech Data, a TD SYNNEX company, today announced its strategic partnership with Simplifai – an AI (artificial intelligence) solutions expert. Through this partnership, Tech Data will be offering Simplifai’s state-of-the-art automation solutions in key markets across […]
The Norwegian Artificial Intelligence (AI) company Simplifai has developed a Digital Archive Employee to record and archive documents received by email. This solution was first developed in collaboration with the Norwegian National Archives through the Norwegian Directorate for Administration and Financial Management’s (DFØ) STARTOff scheme. Next, Datatilsynet’s AI Sandbox project assessed whether it is compliant […]
Introduction Artificial Intelligence has brought about a rapid transformation in nearly every industry, especially with its increasing accessibility for business owners. An increasing number of businesses have adopted AI in the last couple of years, especially in 2022 as this technology took strides towards a focus on improving the customer journey flow. AI presents manifold […]
Introduction – Email and chat communications for businesses Emails have always been one of the primary modes of corporate communication, perhaps only rivaled by chat communications. It’s true that chat communications indeed are sometimes easier and go hand-in-hand with email communications. However, both types are meant to co-exist with each other to provide a smooth […]
The need for an effective CIO plan for implementing AI Many studies have found that if organizations do not evolve their mindset and efforts to implement AI in their organizations, they risk creating a huge gap between themselves and other institutions that are advancing by adopting AI. And for those organizations that adopt AI, not […]
Introduction Cognitive top Artificial Intelligence (AI) applications in banking 2022, have increased tremendously, especially with the return of the new normal early in the year. After the pandemic, many banking organizations opted for facilitating operations through process automation, which in pre-pandemic times was mostly manual or automated in a limited way. As the banking and […]
Introduction AI for customer service is enabling businesses to digitize every touchpoint to certain degrees to make the customer journey more effective and memorable. In fact, a McKinsey study states that AI and automation can reduce the cost of a customer care journey for insurers by as much as 30% [1]. Businesses that handle mass […]
Introduction Defining a right approach towards AI implementation is the key for successful deployment. It is feasible to think on the possibilities of what AI can do, but the groundwork required to make it happen could be the very first challenge. No organization would like to see failure at the deployment stage, as the loss […]
