customer-success-management-rich-customer-experience

Importance of AI customer success management after delivery and deployment

Introduction – The need for customer success management practices With the increasing penetration of Artificial Intelligence in the business world, it becomes imperative for AI products and solution companies to engage their clientele in different post-deployment practices. According to Gartner, only 53% of AI projects make it from prototypes to production, which means most companies […]

Enhance customer engagement with business automation

Unlock the secret to customer engagement with business automation

Acclaimed writer Steve Cannon once said, “Customer experience better be at the top of your list when it comes to priorities in your organization. Customer experience is the new marketing.” Providing excellent customer experience needs to be a crucial priority for every business and is an important aspect at the end of the sales cycle […]

Artificial-Intelligence-Trends-2021

New Artificial Intelligence Trends in 2021 Promise a Spectacular Business Transformation in Different Industries

Today, the world steadily moves towards better technology as breakthroughs in Artificial Intelligence are rapidly being achieved. Artificial Intelligence trends have been constantly evolving and getting more advanced with every passing year, as businesses continue aiming towards smarter work processes and improved efficiency. Many businesses are now investing in AI tech to provide a better […]

Sødde

How is the Digital Employee, Sødde doing at work?

Our Digital Employee, Sødde, has been employed at Claims Link for nine months. By taking care of first-line support customer service and emails, Sødde has now reached a Senior position. Once a year, the company runs an employee performance interview, and being a robot is not an excuse to skip.   What is Claims Link, […]

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OSM Maritime onboards their first six digital employees

As a part of their digital transformation initiative, OSM Maritime launched its first six digital employees this week. This is an important milestone for Simplifai and a confirmation of our product strategy. We can now create teams of digital employees that work together to solve tasks for our clients. <font-weight:700;>A massive milestone CEO Bård Myrstad […]

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Now everyone can receive effective customer service 24/7 – every day of the week

Imagine that you have received an item in the post about which you wish to complain. You don’t have time to deal with it during business hours, and the afternoon disappears in a hectic blur of chores, dinner preparation and housework. It’s only when you collapse onto the sofa at 21:00 that the opportunity presents […]

Digitalt bilde av en telefon og en robot

Claims Link on-boards their first digital employee

Claims Link improves their customer service and increases productivity by taking in “Sødde”, their first Digital Employee, which today had its first day on the job as an assistant in the customer service team. Claims Link, a Nordic, independent claims settlement company, has a clear strategy for growth and digital transformation is a key element. […]

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“Ella” has been launched

Nelfo strengthens its member support through chatbot from Simplifai. The national association Nelfo in NHO has now launched the chatbot “Ella”. With a member group of around 1600 companies that are in continuous change, it has been important for Nelfo to reach its members through new channels. Ella makes it possible to provide immediate support […]