Let’s imagine a scenario in the customer service department of a debt collection agency. A group of people are working overtime to keep up with processing the ever-increasing workload of debt invoices generated for their customers. An agitated customer care employee is talking with a debtor who has not transferred the repayment on time. And […]
A Digital Employee from Simplifai will handle 100% of all written inquiries in the company Fair Collection is already known within the debt collection industry as an early mover, that grabs the hold of new market shares by being innovative. By signing a deal with Simplifai, they now make sure their customer experience will become […]
Banks are pursuing various digital transformation strategies with respect to how customers adopt rapidly transforming technologies. To provide them with the best services and convenience, banks digitize their operations in a competitive banking environment. The aggregate potential cost savings for banks from AI is estimated at $447 billion by 2023, with the front and middle […]
The need for an effective CIO plan for implementing AI Many studies have found that if organizations do not evolve their mindset and efforts to implement AI in their organizations, they risk creating a huge gap between themselves and other institutions that are advancing by adopting AI. And for those organizations that adopt AI, not […]
Introduction Over the past few years, the Financial Services (FS) sector has witnessed a reduction in expenditure required for carrying out processes related to customer transactions. As more information is exchanged between channels, new data keeps accumulating. Even with the adoption of new digital technologies, many non-banking financial institutions struggled to cope with this shift […]
Artificial Intelligence in Banking and Financial services has become driver for enhanced customer service, reduced operational costs and increased operational efficiency. Businesses in BFSI sector are optimistically inclined towards AI-powered process automation, front end support, to meet their businesses goals. According to McKinsey & Company, Artificial Intelligence potentially could unlock about USD 1 trillion in […]
Chris Skinner once said, “Ignoring technological change in a financial system based upon technology is like a mouse starving to death because someone moved their cheese.” And as a corollary to this ideology, most organizations in the BFSI sector are gradually warming up to the vast pool of benefits offered by recent technological advancements that […]
Simplifai signs an exciting deal with Home First Finance Company (HFFC) in India to manage and integrate process automation through an AI-driven Chatbot solution. HFFC receives around 150-200 chat inquiries every day from several platforms namely their web portal and WhatsApp. Simplifai’s omnichannel Chatbot will provide real-time customer support by streamlining conversation flow to get higher […]
