A digital employee is a software that can perform many different work tasks. These may include customer service, case management, or invoice management.
Why hire a digital employee?
In addition, a digital employee can solve these tasks much more quickly than a human can. Within an hour, a digital employee can process and answer 50 different e-mails with billing information, without breaks and 100% error-free. A digital employee never takes time off, and is thus available 24/7 every day of the week.
They work quickly and efficiently, they can process large amounts of data, and they have an enormous memory. This results in streamlining, savings, and the ability to provide excellent service to your customers.
What can they do?
Digital employees can either take over work tasks that are currently being performed by humans, or undertake new tasks that are not currently handled. By entrusting tedious and repetitive tasks to digital employees, human employees gain the opportunity to devote themselves to more exciting and creative tasks. Digital employees can also support their colleagues by retrieving relevant information or suggesting actions, thus saving their fellow employees time and allowing them to make better decisions.