Meet our Digital Employees

AI for the Future Workforce

Automate your work process with a Digital Employee

Boost the efficiency in your operations, let our Digital Employees automate your work process. These are off-the-shelf products but can also be adjusted and customized to fit your needs. With AI technology, you can train them to work according to your business rules and workflow.

Each Digital Employee consists of modules; all include API, RPA, and rules engine, the interaction modules vary between our products, Chatbot, Emailbot, and Documentbot.

Digital Employee modules

Plug & Play

Ready-to-go, pre-trained solution

No coding

No technical skills needed

High ROI

Payback within 3-6 months

Choose your Digital Employee

Emma Email Coordinator

Email Coordinator

Emma

Suits all industries
Dispatch and organize emails automatically

Customer Service Digital Employee

Customer Service Agent

Carl

Suits all industries
Takes care of Customer inquiries and executes tasks in CRM and ticketing systems.

Junior Accountant

Junior Accountant

Alex

Suits all industries
Supports accountants by handling invoices, VAT, tax, payroll, and more, registers, and compile reports.

Claims handler

Claims Coordinator

Chris

Designed for Insurance
Process claims and documents, support claims handlers and customer service

Credit Assistant

Credit Assistant

Cecilie

Designed for Banking
Handle account, loan, and card-related inquiries, organize banking documents, and assist loan officers

debt collection assistant

Debt Collection Assistant

Debra

Designed for Financial Services
Follows up debtors, handles inquiries on invoices, collection notices, and other cases.

Get in touch

Emma Email Coordinator

Suits all industries
Dispatch and organize emails automatically

Email Coordinator

Emma

Receive inquiries by email or portal
Interpret content and intention
Use rules to decide course of action
Categorize inquiries based on type and topic
Forward inquiry to relevant stakeholders
Reply to sender

Included modules

Customer Service Agent Carl

Suits all industries
Takes care of customer inquiries and executes tasks in CRM and ticketing systems.

Customer Service Agent

Carl

Receive inquiries by chat, email or portal, ticketing and CRM systems
Interpret content and intention
Use rules to decide course of action
Categorize inquiries based on type and topic
Handle and archive attachments and documents
Retrieve data, register and update internal systems
Request for additional information
Forward inquiry to relevant stakeholders
Reply to sender

Included modules

Junior accountant

Suits all industries
Supports accountants by handling invoices, VAT, tax, payroll, and more, registers, and compile reports.

Junior Accountant

Alex

Receive inquiries related to accounting, invoices, VAT, tax, payroll and other financial areas
Interpret content and intention
Use rules to decide course of action
Categorize inquiries based on type and topic
Verify, handle and archive financial documents
Retrieve financial data, register and update Financial accounting systems including accounts payable and receivable
Checking accuracy of payments and records
Inform management and compile reports
Request for additional information
Forward inquiry to relevant stakeholders
Reply to sender

Included modules

claims coordinator

Suits for Insurance
Process claims and documents, support claims handlers and customer service

Claims Coordinator

Chris

Receive claims by email or portal
Interpret content and intention
Use rules to decide course of action
Categorize claims based on type and topic
Handle and archive claims documents
Validate customer
Retrieve data, register and update internal systems
Verify policy details
Request for additional information
Forward inquiry to relevant stakeholders
Alert damage control
Reply to sender

Included modules

Credit Assistant Digital Employee

Suits for Banking
Handle account, loan, and card-related inquiries, organize banking documents, and assist loan officers

Credit Assistant

Cecilie

Receive credit related inquiries from consumers and companies by chat, email or portal
Interpret content and intention
Use rules to decide course of action
Categorize inquiries based on loan type and eligibility
Verify Customer
Archive documents related to proof of identity and residence, bank statements, salary slip or property documents
Retrieve data, register and update internal systems
Verify policy details
Request for additional information
Forward credit application to underwriter
Alert damage control
Reply to sender. Answer questions about products, advise on eligibility of type of credit and help guide customers through the application process

Included modules

Debt Collection Assistant Debra Digital Employee

Suits for Financial Services
Follows up debtors, handles inquiries on invoices, collection notices, and other cases.

Debt Collection Assistant

Debra

Receive inquiries from debtors related to invoices, postponements, objections, outstanding debt, receipt of payments, change of address and more
Interpret content and intention
Use rules to decide course of action
Categorize inquiries based on type and topic
Validate customer
Archive documents like invoice copy, account statements, credit report, receipts of payments and others
Retrieve data, register and update internal systems
Track progress of payments
Request for additional information
Forward deferrals, postponements and objections to relevant stakeholders
Reply to sender

Included modules

Want to see how our Digital Employees work? Book a demo

Digital medarbeider

Articles on Digital Employees

Impact of AI on Insurance Industry:

How is AI reshaping and impacting Insurance Industry?

7. December 2020

Digital employees from Simplifai for manufacturing industries

Digital employees for manufacturing industries just make sense

29. May 2020

Sødde

A year of digital employee

30. April 2020

Emma Email Coordinator

Email Coordinator

Emma

Receive inquiries by email or portal
Interpret content and intention
Use rules to decide course of action
Categorize inquiries based on type and topic
Forward inquiry to relevant stakeholders
Reply to sender

Included modules

Customer Service Digital Employee

Customer Service Agent

Carl

Receive inquiries by chat, email or portal, ticketing and CRM systems
Interpret content and intention
Use rules to decide course of action
Categorize inquiries based on type and topic
Handle and archive attachments and documents
Retrieve data, register and update internal systems
Request for additional information
Forward inquiry to relevant stakeholders
Reply to sender

Included modules

Junior Accountant Digital Employee

Junior Accountant

Alex

Receive inquiries related to accounting, invoices, VAT, tax, payroll and other financial areas
Interpret content and intention
Use rules to decide course of action
Categorize inquiries based on type and topic
Verify, handle and archive financial documents
Retrieve financial data, register and update Financial accounting systems including accounts payable and receivable
Checking accuracy of payments and records
Inform management and compile reports
Request for additional information
Forward inquiry to relevant stakeholders
Reply to sender

Included modules

Claims handler

Claims Handler

Chris

Receive claims by email or portal
Interpret content and intention
Use rules to decide course of action
Categorize claims based on type and topic
Handle and archive claims documents
Validate customer
Retrieve data, register and update internal systems
Verify policy details
Request for additional information
Forward inquiry to relevant stakeholders
Alert damage control
Reply to sender

Included modules

debt collection assistant

Debt Collection Assistant

Debra

Receive inquiries from debtors related to invoices, postponements, objections, outstanding debt, receipt of payments, change of address and more
Interpret content and intention
Use rules to decide course of action
Categorize inquiries based on type and topic
Validate customer
Archive documents like invoice copy, account statements, credit report, receipts of payments and others
Retrieve data, register and update internal systems
Track progress of payments
Request for additional information
Forward deferrals, postponements and objections to relevant stakeholders
Reply to sender

Included modules

Credit Assistant

Credit Assistant

Cecilie

Receive credit related inquiries from consumers and companies by chat, email or portal
Interpret content and intention
Use rules to decide course of action
Categorize inquiries based on loan type and eligibility
Verify Customer
Archive documents related to proof of identity and residence, bank statements, salary slip or property documents
Retrieve data, register and update internal systems
Verify policy details
Request for additional information
Forward credit application to underwriter
Alert damage control
Reply to sender. Answer questions about products, advise on eligibility of type of credit and help guide customers through the application process

Included modules