Digital Employees for Insurance
AI for the future workforce
AI for the future workforce
Insurance companies around the world are moving towards AI and Intelligent Process Automation. Customer expectations are rising and insurance companies can gain a competitive advantage by automating their claims processing, customer service and other operations. Digital Employees can help businesses scale their operations, improve service efficiency and cut costs.
Digital Employee is a flexible solution that can automate a variety of tasks, work in any system, and be customized for your specific needs.
For example, they can automate the majority of tasks related to claims coordination. Our claims coordinator has an average of 90% Automation Grade, and that number might get even higher as AI and machine-learning make our solutions smarter every day.
Our solution benefits customers, internal teams, and the company’s overall Combined Ratio.
Digital Employees can support and collaborate with your teams. For example, they can help Claims Handlers or Customer Service by taking care of repetitive tasks such as coordination inquiries, categorizing claims, validating customers, verifying policy details, updating systems, and much more.
A Digital Employee can understand and analyze free-text in the form of chat, email or documents. With the help of the rules engine and training given, it can decide on the right action.
By chat, email or portal
Interpret inquiry. Analyze intent, extract information and classify
Decide course of action. Example: Verify customer or register claim
Ask for additional information, forward to other stakeholders or reply to sender
The insurance sector can leverage a variety of Digital Employees. Below you can find some examples. Our solution is based on modules and can be customized to fit your needs.
Simplifai can help you identify the right process to automate, create a business case, and get you started. Book a meeting with us, or send us your questions – we are happy to help.
Chris
Included modules
Emma
Carl
Claims Link, part of Söderberg Partners group:
Claims Link’s Customer Success Center (CSC) ‘s core operations are processing insurance claims, which in its nature is manual and repetitive. The CSC receives up to 300 emails per day and processes 6000+ claims and notices per year.
Claims Link needed to scale up the productivity without having to scale up headcount. They also wanted to have a faster response time to inquiries and have greater availability for inquiry handling, which would increase customer satisfaction.
Claims Links transforms its Customer Success Center using Digital Employees, automating their work processes, and decision support. It registers new insurance claims in CRM, archive inquiries in SharePoint, and direct communication flow between parties.
Created more than 6 FTE’s, more than 60% increased capacity for customer service
100% of incoming emails read
80% not touched by humans