Digital Employees for Insurance
AI for the future workforce
Digital Employees for the Insurance Industry
Insurance companies around the world are moving towards AI and Intelligent Process Automation. Customer expectations are rising and insurance companies can gain a competitive advantage by automating their claims processing, customer service and other operations. Digital Employees can help businesses scale their operations, improve service efficiency and cut costs.
Deliver excellent Customer Service
Improve your Combined Ratio
Why use Digital Employees?
Digital Employee is a flexible solution that can automate a variety of tasks, work in any system, and be customized for your specific needs.
For example, they can automate the majority of tasks related to claims coordination. Our claims coordinator has an average of 90% Automation Grade, and that number might get even higher as AI and machine-learning make our solutions smarter every day.
Our solution benefits customers, internal teams, and the company’s overall Combined Ratio.
Customer Satisfaction
Team Motivation
Ready to Go in Weeks
Get started
What can Digital Employees do?
Digital Employees can support and collaborate with your teams. For example, they can help Claims Handlers or Customer Service by taking care of repetitive tasks such as coordination inquiries, categorizing claims, validating customers, verifying policy details, updating systems, and much more.
Claims Coordinating
Front line support
Payments & policies
Commission Calculations
The work process
A Digital Employee can understand and analyze free-text in the form of chat, email or documents. With the help of the rules engine and training given, it can decide on the right action.
Receive claims
By chat, email or portal
Understand
Interpret inquiry. Analyze intent, extract information and classify
Make decision
Decide course of action. Example: Verify customer or register claim
Forward or Reply
Ask for additional information, forward to other stakeholders or reply to sender
Examples of roles and tasks
The insurance sector can leverage a variety of Digital Employees. Below you can find some examples. Our solution is based on modules and can be customized to fit your needs.
Simplifai can help you identify the right process to automate, create a business case, and get you started. Book a meeting with us, or send us your questions – we are happy to help.
Leave your email here if you’d like to see a demo
Claims Coordinator
Chris
Included modules
Email Coordinator
Emma
Customer Service Agent
Carl
Junior Accountant
Alex
Customer Success Story
Claims Link, part of Söderberg Partners group:
Claims Link’s Customer Success Center (CSC) ‘s core operations are processing insurance claims, which in its nature is manual and repetitive. The CSC receives up to 300 emails per day and processes 6000+ claims and notices per year.
Claims Link needed to scale up the productivity without having to scale up headcount. They also wanted to have a faster response time to inquiries and have greater availability for inquiry handling, which would increase customer satisfaction.
Claims Links transforms its Customer Success Center using Digital Employees, automating their work processes, and decision support. It registers new insurance claims in CRM, archive inquiries in SharePoint, and direct communication flow between parties.
6+ FTE’s / 60% capacity
Created more than 6 FTE’s, more than 60% increased capacity for customer service
90% Automation grade
100% of incoming emails read
80% not touched by humans
Want to build your own Digital Employee?
