Claims Link is an independent claims settlement company with over 1800 employees in Sweden, Norway, Denmark, Finland and the Netherlands. In Norway, there are about 200 employees. The company’s most important task is to process claims on behalf of its clients, most of which are international insurance companies. Claims Link processes approx. 6,000 claims and 300 claim forms annually.
They wished to streamline their front line, and therefore chose to ‘hire’ their first Digital Employee. Sødde’s colleagues now have a great deal more time to devote to advanced tasks, and the company sees a high degree of streamlining.