How do you get started?
Once you have contacted us about an e-mail bot, we will invite you to a non-binding meeting where we review the capabilities of the technology and discuss how the e-mail bot can best contribute to your company.
The first thing that happens is that the e-mail bot is implemented with the company’s systems.
Upload your existing e-mails as training data.
The bot trains itself and learns from existing e-mails in your inbox.
It is important to map out the needs – what the bot should be able to understand and what actions you want it to perform.
Training via tagging
To train the language engine, we tag the existing e-mails.
We tell the bot the type and category of the e-mail, what intents it has and what kinds of entities are specified.
Once it has been trained with a certain amount of data, the e-mail bot will be able to analyse, interpret and understand the content itself.
You determine the rules and the action flow
Choose what the bot will do with the information. For example, forward the e-mail to the appropriate department or categorise it in a specific folder.
Set the rules and conditions for what actions to take and when to take them.