Digital Employees for the Public Sector
AI for the Future Workforce
The need for process automation in the Public Sector
Many municipalities and public agencies have well-developed systems for managing emails, documents, phone inquiries, and chats. Despite this, they experience high work pressure every day. Most work comprises time-consuming manual and repetitive tasks, causing long hours of processing delays affecting work efficiency.
With Intelligent Process Automation in the Public Sector, citizens can quickly get help through digital means. Employees in these organizations can be happier at work and devote their effort to more complex tasks. Automating these tasks saves time, reduces errors, and ensures better work quality.
What are Digital Employees?
Digital Employees are AI-powered off-the-shelf solutions designed to understand human communication, make decisions, and automate various tasks such as customer service, case management, document archival, and invoice management, to name a few.
They are available 24/7 and are trained to handle various work processes that require analysis and interpretation of unstructured data (free-text). They can easily integrate with and work directly in the same systems as human employees and use a company’s business rules and logic in their decisions.
Better everyday workflow
SHORTER PROCESSING TIME
Increased quality and standard
AI benefits both employees and citizens
Digital Employees for the Public Sector are designed to improve the everyday lives of both public citizens and employees.
By streamlining and automating the handling of documents and digital inquiries, one can prevent errors and make case-handling of public affairs more efficient.
This way, employees can focus on process improvements instead of spending time on repetitive operations. In this way, citizens can be provided with the best possible digital civic facilities.
Digital Employees for the Public Sector
Our AI solutions are module-based and can be adapted to all business requirements. Here are examples of roles and tasks performed by key Digital Employees in the Public Sector.
Building Case Archivist
Ivar
Ivar helps public employees with classification and correct archiving of construction cases. Ivar works quickly, around the clock, and ensures that information is digitally available.
Skills:
Included modules:
HR Assistant
Herdis
Herdis takes care of the classification and indexing of HR documents, thus reducing the amount of manual work and increasing the speed of document archiving.
Skills:
Included modules:
Citizen Assistant
Ciara
Ciara helps residents reach the correct department by forwarding emails to the right recipient. Examples: inquiries related to the industry, construction matters, and schools.
Skills:
Included modules:
Customize your own Digital Employee
Tailored for your business based on requirements and with complete assistance from our professionals.
Work process of a Digital Employee
A Digital Employee can receive inquiries, understand free text in the form of chat, email, or documents. With the help of a rules engine and training, it can make decisions and perform actions.
Receive
Inquiries and documents. As through chat, email, web portal, or others
Understand
Interpret content, analyze intention, extract information, and classify
Decide
Decide which task to perform. Example: guide residents through an application process
Perform action
Request further information and/or forward to the appropriate caseworker/department
Efficient integration with different systems
Digital Employees are compatible with various external systems and can be easily integrated into these systems using one-key API/RPA.
Assimilate with your e-mail systems, web portals, ticketing systems, archival software, and more. You can configure, train, and monitor in Simplifai Studio – our user-friendly, no-code AI platform.
The National Archives of Norway Deploys Digital Employees for Email Archiving
Email communication forms an integral part of the Public Sector. With large amounts of emails flowing through, many face problems in archiving them properly for several years as not all the emails received are archived.
The National Archives’ core tasks are to manage archived material from government agencies, make the material available for use, oversee document archival in the state, counties, and municipalities, and maintain private archives. This material is helpful to the country’s citizens, immigrants, tourists, and others.
Simplifai has developed a Digital Archiving Employee for the Norwegian National Archives to handle email archival tasks. They will invest heavily in managing email processing and archival using this AI-powered business automation solution.
The vision of the National Archives of Norway is that employees should not spend a lot of time archiving emails and other obligatory tasks. Creating a solution for intelligent and automated archiving will increase work efficiency and quality for the public archives and facilitate transparency in the Public Sector.
Contact us to learn more about Digital Employees for the Public Sector
