Digital Employee for Insurance Industry
AI for the future workforce
AI Solutions for the Insurance Industry
Integrating Simplifai AI solutions puts your business in better position to stay relevant to customer and industry needs. Our AI solutions for Insurance industry can help you,
- Speed up your Claims Processing
- Deliver Excellent Customer Service
- Improve your Combined Ratio
Driving Exceptional Results for Brands Globally
What can Digital Employees do?
Digital Employees can support and collaborate with your teams. For example, they can help Claims Handlers or Customer Service by taking care of repetitive tasks such as coordination inquiries, categorizing claims, validating customers, verifying policy details, updating systems, and much more.
Front line support
Payments & policies
Commission Calculations
Claims Coordinator
Chris
Included modules
The work process
A Digital Employee can understand and analyze free-text in the form of chat, email or documents. With the help of the rules engine and training given, it can decide on the right action.
Receive claims
By chat, email or portal
Understand
Interpret inquiry. Analyze intent, extract information and classify
Make decision
Decide course of action. Example: Verify customer or register claim
Forward or Reply
Ask for additional information, forward to other stakeholders or reply to sender
Why use Digital Employees?
Digital Employee is a flexible solution that can automate a variety of tasks, work in any system, and be customized for your specific needs.
For example, they can automate the majority of tasks related to claims coordination. Our claims coordinator has an average of 90% Automation Grade, and that number might get even higher as AI and machine-learning make our solutions smarter every day.
Our solution benefits customers, internal teams, and the company’s overall Combined Ratio.
Customer Satisfaction
Team Motivation
Ready to Go in Weeks
Want to know more?
Get in touch!
