Digital Archiving Employees for the Public Sector
We enrich digital archiving with Artificial Intelligence
Categorize documents
The need for improved and more efficient archiving solutions
The task of archiving documents is to ensure crucial information is preserved for posterity and made easily accessible to an open, transparent society.
A well-managed archiving system in the Public Sector is beneficial to both employees and citizens. The industry and the government both depend on information being saved and tagged for easy access. With increasing information, it is essential to ensure openness, verifiability, and efficiency.
Today it’s not easy to document and archive information appropriately and legally through manual means. Inefficient manual archiving contributes to a growing challenge that affects trust and traceability in society.
Challenges affecting archiving laws, assessments, quality, and access to information
Archiving is a time-consuming process for employees. Several laws regarding data protection, privacy, and other local restrictions need careful consideration before undertaking archiving of documents.
Public sector employees need to perform demanding assessments and manual actions for the archiving to be efficient, which takes a lot of time. This might result in less volume of documents and public data being archived.
Challenges posed by archiving of emails and digital communication
In most cases, citizens have the legal right to access information, which often results in a lack of archiving emails and other correspondence.
The number of falsely unarchived emails is growing as manual archival is a time-consuming process, and strict handling practices need to be followed for the same.
Email is a channel used for many purposes and may contain informal and unstructured communication. Therefore, assessing if an email should be formally handled and further processed accordingly can be challenging. Also, laws often require emails to be archived in context with other relevant documents.
Considering the above challenges, the right kind of technology is needed to support employees in archiving an increasing volume of documentation and communication in a proactive manner.
We have developed an efficient AI-based automation solution that can increase task efficiency and remove the ‘fear of archiving’ among Public Sector employees.
How can Artificial Intelligence contribute?
AI can read, interpret and extract information. It learns by training with data and can make decisions and perform actions based on information, rules, and business logic.
By using AI-based archiving solutions, your organization gains better control of documentation processes. Your employees can get freedom from repetitive tasks, which contributes to improved compliance, quality, efficiency, and ease of archiving.
Integrate our solutions with your external systems
We offer AI solutions in the form of Digital Employees. They have been tested in multiple public organizations and proven to improve the quality of retrieval and compliance with the relevant laws.
Digital Employees can work together with a variety of third-party external systems and be customized for your business rules and requirements. Our solutions are user-friendly, easy to implement and maintain, and can be integrated with various types of email, back-end, and archiving systems.
Our Digital Archiving Employee (DAE)
All our Digital Employees can be configured and customized as per your business requirement. Learn more about how we can help your business streamline archiving processes.
Archivist
Ivar
Ivar ensures proactive archiving of important documentation according to rules and makes digital archives easily retrievable and accessible. He can handle various types of archives and is active in municipalities with different functions, such as managing building case archives.
Included modules:
Email Archivist for shared mailbox
Elsa
Email is the primary communication channel for businesses and requires efficient handling and archiving practices to be followed, just like traditional mail. As organizations keep witnessing increasing email volumes, Elsa for Shared Mailbox ensures that all archive-worthy emails are being taken care of for posterity.
Included modules:
Email Archivist for case handlers
Elsa
Case handlers receive a significant volume of inquiries directly to their inbox, which is often unmanageable, thus leading to a lack of proper archiving. Elsa for Case Handlers works as a decision support tool that identifies which inquiries are to be archived and helps human employees execute the process with just a single click.
Included modules:
Book a meeting
Find out how we can streamline and improve your archiving process through AI-based process automation. Fill out the form, and we’ll contact you as soon as possible.
